• Performing Functional and Compatibility testing on mobile applications.• Testing applications on wide range of Mobile handsets which includes all models of Windows Mobile phones.• Conducted different kind of investigations on the App developers in the store.• Identifying Scammers/Fraud developers in a quick and accurate manner.• Identifying and escalate Scammer developer trends to improve the store quality.• Update to the policy makers and do ‘To the point’ requirement analysis and propagate it to the next level.• Prepare daily reports (pivot tables) with accuracy and in the prescribed time.• Understanding the users’ perspective and expectations about the app store.• Keep acquainted to new tools/software in a quick and time bound manner.• Critical thinking make necessary amendments to the existing SOP’s and provide feedback accordingly.• Ability to work individually with quick decision making.• Reporting Escalations/ Bugs using internal portal of SharePoint. • Understanding of workflow on mobile/ desktop applications. • Work as per the client requirements and change requests. • Actively involved in status meetings, review meetings.

• Making ~700 outbound calls daily for American Customers and collecting on delinquent unsecured accounts.• Helping Senior Leadership meet the Ops Plan by ensuring Service levels (System hours, Conversion Rates, etc.) are met daily.• Taking Escalation calls and providing first call resolution to end customers.• Evaluating performance & monitoring New Joiners in the process.• Ensuring process loyalty through training programs, local promotion events and identifying Star Performers as HR Catalyst for the team.• Attending meetings with Manager and team for completion of work.• Evaluation of customer satisfaction through participation in ECVOC.• As a Subject Matter expert, training the new joiners to come up the learning curve.• Training the team of 40 people on the voice modulation and customer handling skills• Assisting in calling and end to end process for collections.• Consistent best Quality in calls at 98% accuracy and timelines. • Worked as an HR representative (HR rep) for the team that I was associated helping the team and the HR department to have a better communication with each other.• Achieved the highest performance grade EE (Exceeding Expectation) in the first month of evaluation. Trained new joiners. Handled a bridge batch.• Was trained for effective communication and customer handling skills by Bill Arnold and was certified on the same

• Taking calls from various customers and listening to the problems, finding solutions.• Helping customers resolve issues about their mortgages.• Helping team in meeting Service levels.