Smita J. Email & Phone Number

A dynamic professional with 10+ yrs. of experience Account Management, Customer Success, Market Research, Social Media Research and Content Solutions. Possesses profound abilities to convert unstructured business requirements into structured analytical plans.Co-Founder of SA Consulting, where she manages Customer Success for Startups and VC Firms.Innovative thinker with broad-based expertise & understanding of economic and social realities and their impact on business expansion.Expertises in Business research, industry analysis, in-depth company analysis, benchmarking, point of views,competitive intelligence, strategy formulation, profiling companies based on client defined criteria, identifying clients, Suppliers & Competitors, SWOT Analysis, and Porter’s Model.Experience in providing management consulting, conducting market research, evaluating results, writing newsletters, reports and making recommendations based on the information gathered.Efficient in conducting business analysis to assess prevalent financial & economic environment, analyzing changing trends in global markets, key technological factors, etc.Apical in managing relationships with clients, collaborating with them for achieving the strategic objectives.Experience in handling client queries, providing them feasible solutions & building healthy relationships thereby achieving high customer satisfaction.A self-motivated, highly passionate, result oriented energetic & articulate leader with great respect for people,process and innovation.Core Competencies - Account Management, Customer Success, Business Development, Customer Relationship Management, Business Research,Corporate Communication, Content Solutions, Collateral Development ,Social Media Research, Competitor Intelligence, Team Management

Listed skills include Stakeholder Management, Customer Success, Mergers, People Management, and 33 others.