Jaisy Manikham Email & Phone Number

Perth, Western Australia, Australia

Perth, Australia

Sydney, Australia

Sydney, Australia

• Support the development and deployment of Compass Group’s preferred Remote Site Management System (RSMS): INX InFlight and ancillary products.
• Working directly with internal business clients; country, regional and Group IS&T functions; the software vendor; and sales and marketing teams
• Actively support in-country teams to plan RSMS implementations, providing guidance on scoping and configuration, and training and enabling the country to become self-sufficient in future roll outs.

Perth, Australia

• Provide consulting services to clients on the INX Suite of products
• Detailed analysis of a client’s business and reporting requirements
• Documentation of requirements for review by external and internal stakeholders
• Develop a detailed understanding of the INX suite from a functional and technical perspective
• Provide quality and effective training to clients for all aspects of successful operation of the INX application
• Follow the defined implementation processes and guidelines

Queensland, Australia

• Provide the necessary expertise to help Xstrata realise and expand the capabilities of their Health and Safety software
• Work closely with the Health & Safety and IT & Business Systems Departments to provide working solutions to the existing issues on the application issue register and address the list of identified improvements.
• Develop, document, test and implement fixes and improvements to the software environment.
• Provide system expertise and training as necessary to Xstrata support staff and users.
• Write Business Requirement Specifications for new Health and Safety Modules.
• Provide a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle

Perth, Australia

• Configure the Cintellate software to suit clients specific business process needs
• Developing detailed cost and resource effort estimates based on client requirements
• Work as a member of multidisciplinary team fostering teamwork and communication throughout the project life cycle
• When required, operating within the Cintellate Help Desk, and quickly and accurately determine the likely cause of configuration or software issues, and provide a suitable solution
• Actively participating and contributing to the development of continuous improvement initiatives related specifically to the implementation and support of the software for clients

Perth Area, Australia

• Undertaking problem resolution for Level 1/2 Helpdesk support issues
• Dealing with all support issues, if not escalating to the appropriate manager or support staff
• Internal client interaction working with BDMs, Consultants, Client Service Managers, and Product Managers in identification of potential issues and opportunities
• Assisting Product Management through the testing of beta releases

Masters, Management Information Systems, General

Bachelor'S Degree, Management Information Systems, General