Jaita Saha Email and Phone Number

• Managing and Deploying in Siebel DR sites. Proficient with DevOps Tools GIT and Jenkins. • Performing Siebel Admin activities in co-ordination with Architects, Developers and Testers.• Successfully providing Production and Non-Production defect resolutions.• Creating and Managing Users in Siebel Applications.• Correlating related production issues and assessing trends to identify broader improvement opportunities.• Creating system documentation to support new system implementation, enhancement.• Developed products, expertise in Siebel product configuration and product administration.• Worked as the primary spoc with product team of Vodafone Qatar at Doha. • Effectively worked with different Mobile and VoIP products, new product classes and attributes, designed Constraints. designed new plan and promotions, conditional charge plans for Mobile and other VOIP services• Successfully handled multiple projects – requirement gathering and analysis, estimation, design, documentation, impact analysis with other BSS and OSS components. • Unit Testing, End to End testing support and Production Testing Support with each project deployment.

• Hands on experience in Siebel EIM on basic requirements and knowledge about Siebel Interface table mapping.• Hands on experience in EAI including Workflow, Webservice, Integration object, Data map, XSLT.• Hands on Experience in Siebel Business Layer Configurations including BC, BO, Applet, View, Screen, Application.• Engaged with client from the beginning to fix the design, execution plan and delivery within timeline in Order Management based Telecom Project.• Basic Knowledge of PR, PM, Java Script files and Siebel Web Template files.• Worked as an Offshore Support Lead for Customer Relationship Management Team, governing service management process and ensuring SLA’s are met to maintain customer satisfaction in a 24*7 Telecom Support Project.• Successfully performed multiple production deployment End to End.• Achieved proficiency in Client Handling as worked in project onsite location for several years providing customer satisfactory and cost-effective solutions to numerous client and customer requirements, complaints and requests.• Worked on automations and reporting to enhance performance of the overall systems using SQL, PLSQL and Unix Scripting.• Documented issue trackers to help in Problem Management areas to reduce the number of trouble tickets.• Summarized all the project related high level functional design documents and reduced them into low level documents. Developed SOPs and functional documents, which proved to be extremely useful to the entire team for timely solution.• Learned Siebel administration architecture, server maintenance and other basic Siebel Admin activities. • ACCOLADES: Received the award ‘Bravo’ in office rewards & recognition ceremony for excellent performance in the year 2016.