Jaiveer Singh Email and Phone Number

• As a Network Analyst at Capital Power, I am responsible for ensuring the stability and efficiency of our network infrastructure across approximately 40 sites in Canada and the United States. • Worked on Palo Alto firewalls to create, manage, and troubleshoot firewall objects and security policies, ensuring network protection and adherence to security standards.• Centrally managing all remote sites using Panorama and ensuring all sites are in sync with template.• Implementing network security changes using FireMon, ensuring that changes are compliant, efficient, and effectively integrated into the existing network environment.• Continuously monitoring network performance using SolarWinds.• Identifying, diagnosing, and resolving network issues promptly to minimize downtime and ensure business continuity.• Working closely with cross-functional teams to implement network changes, upgrades, and enhancements in line with business needs.• Maintaining accurate documentation in ServiceNow for network configurations, changes, and incidents for future reference and compliance.• Configuring and maintaining Cisco Catalyst switches, including VLAN setup, trunking, and spanning tree protocol to optimize network performance.

• As a L2 Network Engineer at Sify Technologies Ltd, I was mainly responsible for configuration of customer as well as infrastructure routers and switches.• Provided support of IP based routing for VPN/ MPLS VPN/ Express Connect and Layer 2 and Layer 3 based corporate clients across India.• Responsible for providing a detailed resolution of issue along with reason why particular issue occurred along with measures on how issue could be avoided in future.• Worked on Cisco and HP routers, FortiGate firewalls and Huawei switches on CLI.• Performed L2 Path shifting (VLAN shifting) during customer link issues such as LOS issue, base station is down/removed.• Performed virtual circuit break to detect fault such as packet loss in our Infra or with BSO.• Performed network maintenance, IOS upgradation for a private bank based in India.• Actively participated and supported customers during their internal network audits, assessments and provided latest remediation in case of any network loopholes.• Responsible for template creation and preparing POA for customer network related activities for smooth transitions during downtimes.• Worked along with devops team for creating solutions to automate repetitive work in our NOC with help of network automation.• Provisioned new network devices for customers and troubleshooted core routers (Cisco ASR, ISR and CPE routers).• Worked on Cisco ISE to managed TACACS+ configuration and AD based login for managed devices. Ensured daily backup is happening for all the devices.• Configured and troubleshooted routing protocol BGP and redundancy protocol VRRP on 300+ routers for a public bank in India.• Configured and troubleshooted IPsec VPN and ensuring failover in case primary link goes down within customer downtime.• Intermediate knowledge of SD-WAN - Versa Networks and its troubleshooting in GUI and CLI.• Handling escalations P1 and P2 incidents.

• Worked as Network Engineer focused mainly on monitoring and troubleshooting of private and public banks, insurance companies and other small ISP's where high uptime of networks is required.• Managed monitoring using SNMP and responding to alerts and unexpected network outages.• Examined physical layer and complex routing related issues.• Worked on preparing RFO and RCA for link outages and preparing other documentations.• Working along with Field Engineers at customers location as well as base stations to resolve link related issues.• Used Service Now and maintained proper ticket updates, closure with detailed observations.• Responding to customers support requests and ensuring customer satisfaction within SLA.• Working with internal teams and utilized the escalation process to resolve infra related issues in timely manner.• Maintained daily communication to customers with documentation over mail and support tickets in S-Now, provided support in joint troubleshooting sessions with customers in a 24x7 environment.