Jaiwant Kumar Email and Phone Number

Bestowed consultancy to: The Heritage Café, Agratala, 2015  Heritage café, Shillong, 2015 Wok in the Clouds, 2014  Leaping windows café, Mumbai, 2014 Cafe Safari, C.P., 2011  Lemp, Gurgaon, 2012 Beans and Beerz, 2010 *Own Pub*  Gold Gym, 2009 Chungwa, GK, 2007  Lead new establishment’s business operations and develop the overall customer proposition in short, mid and long term Design and implement GTM plan for launching and… Show more Bestowed consultancy to: The Heritage Café, Agratala, 2015  Heritage café, Shillong, 2015 Wok in the Clouds, 2014  Leaping windows café, Mumbai, 2014 Cafe Safari, C.P., 2011  Lemp, Gurgaon, 2012 Beans and Beerz, 2010 *Own Pub*  Gold Gym, 2009 Chungwa, GK, 2007  Lead new establishment’s business operations and develop the overall customer proposition in short, mid and long term Design and implement GTM plan for launching and expanding the company’s Operations – gather market intelligence, inspect the most profitable segments for targeting, and determine the pricing strategy to reach out to them Serve as an On-Board Advisor for scaling up, market expansion, new product induction, operations, and financial overview Conduct audits of the kitchen to scrutinize areas of material utilization: yields, wastage and payroll cost, and make recommendation of correction with targeted profit and loss impact Formulate annual budgets along with team member, conducting as Audits and Variance Analysis to determine difference between projected and actual results and implementing corrective actions Ensure impeccable service is provided to the customers Responsible for resolving customer problems and ensuring their gratification Identify trends, monitor competitor’s activities and comprehend customer needs Fulfil, improve, and maintain operational and profit objectives Coach and assist members of the team; successfully train them and create a self-managing team, proficient to complete the duties within the time limit Keep up to date with licensing legislation and took legal responsibility for the premises; ensure front of the house was clean and presentable Show less

Planning incharge of identify, engaging and managing client relationship and generating revenues

Playing a pivotal role in Sahib Salaam’s core Leadership team, I am relied to deliver the EBIDTA numbers by leading strategic partnerships, client acquisitions, and tour planning excellenceKey Clients: GE, Genpact, Converges, RPM, Nokia, Axis Bank, American Express, Nomura Services India Pvt. Ltd., ICICI Bank, Welingkar Institute of Management, Raj construction Pvt. Ltd., Technocrats Construction Company, Sai Parkash Developers, and HDFC bankHighlights: Foster an… Show more Playing a pivotal role in Sahib Salaam’s core Leadership team, I am relied to deliver the EBIDTA numbers by leading strategic partnerships, client acquisitions, and tour planning excellenceKey Clients: GE, Genpact, Converges, RPM, Nokia, Axis Bank, American Express, Nomura Services India Pvt. Ltd., ICICI Bank, Welingkar Institute of Management, Raj construction Pvt. Ltd., Technocrats Construction Company, Sai Parkash Developers, and HDFC bankHighlights: Foster an environment in which customers enjoy high levels of pre and post sales service and employees are motivated to deliver top performance Develop strategic corporate customers as Key Customers and ensure their repeat purchases to enhance share of business Contribute to the development and implementation of a robust Key Accounts Management Strategy which resulted in profitable revenue growth and market penetration - account assessment and performance management Generate high level of customer satisfaction through timely responses to customer needs, delivering great service, and providing prompt and reliable follow-up to customer requests Tailor-making holidays to suit clients’ needs; prepare costing of tour packages Oversee the delivery of professional and high quality support for organizing conferences, seminars, public engagements, and exhibitions for clients  Serve as a focal point of communication and coordination of an event when posted as “lead” meeting planner.  Responsible for on-site events and management support and adhesion to budget. Voyage to various locations for site inspections and events as required Work in close coordination with the marketing team to ensure all marketing activity utilises audience insights; raise and identify future research requirements where necessary Employ a creative and intellectual approach to tour design and delivery: conceptualize and introduce key services for existing clients to increase the revenue stream Show less