Jacquelyn Jackson Email & Phone Number

Mclean, Va, Us

Help investors and companies make fully informed acquisition/investment decisions by providing an independent software review before the deal closes. Services include Architecture & Design Analysis, Comparative Architecture Quality Analysis, Comparative Source Code Quality Evaluation, License Analysis, Essential Contributor Analysis, and Process, Management & Staff Assessment, utilizing commercial and proprietary tools in a matured methodology to develop a comprehensive picture of the technology, team, and practices. Clients are able to obtain a clear picture of the strengths and risks to accurately value their investment and properly plan for successful integration without putting themselves at risk should the deal fall through.

Provide strategic direction, business development, and senior management support in IT public and private sectors. Contracts include program management, system operations, IT security, enterprise application development, Internet of Things (IoT), proposal management/development, orals prep, capture, program assessment and review, and development of strategic roadmaps to illustrate competitive differentiation in an environment of increasing expectations with streamlined budgets. Proposals supported include IDIQs, GWACs, and directed set aside contracts with a 100% win-rate. Contracts also included vendor/partnership strategy and management, and a program to lead cross functional teams and oversee a large scale federal initiative including enterprise architecture planning, development of high volume public-facing web application, service desk, adjudication program, and nationwide deployment; following strict FISMA security controls and audits. Federal clients supported include FDA, CMS, HHS, HRSA, and TSA.

Fairfax, Virginia, Us

Oversaw Business Operations for DTIS, who provides biometric services for the aviation and public sectors. As one of 3 Designated Aviation Channelers (DAC), DITS provides identity and background check services for nearly 80% of US airports and air carriers in the US. In addition, DTIS is an approved FBI Channeler, and provides local and state government bio-metric and biographic background check services for local, regional, and nationwide commercial clients, as well as individual FBI Departmental Order background checks.

Vienna, Virginia, Us

Provided business development and senior program management oversight for multiple concurrent programs with NOAA, Census Bureau, and Department of Education, with combined contracts value of over $75M. Programs include National Service Desk, Census Longitudinal Employment and Housing Dynamics (LEHD), and several Internet/Intranet projects at the DoED including ED.gov. Provide strategic direction and oversight of ActioNetDesk, a reusable IT Service Management (ITSM) service offering designed as a multi-tenant ITIL compliant solution with customizable options, utilizing incident, request, problem, knowledge, asset, project, and change management. This solution utilizes cloud based ITSM tools (ServiceNow, Remedy), remote desktop management (Bomgar), and Cisco Automated Call Distribution (ACD) system with strict Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). As the first tenant of this solution, the National Service Desk (NSDesk) is a 3PAO assessed moderate rated FISMA compliant solution. Developed plan for FEDRAMP certification. NSDesk was the 2013 recipient of ActioNet’s Team Achievement Award.Websites were built to strict Section 508 accessibility requirements and compliant with NIST, FIPS, and Certification and Accreditation (C&A) standards. ActioNet is externally assessed at CMMI Maturity Level 3. Program responsibilities included Account Management, Capture Management, Staff/Resource Management, Risk Management, Subcontractor Management, Asset Management, and Proposal Management. Also worked closely with corporate back office teams to refine and mature processes and procedures to support a rapidly growing environment.

Columbia, Md, Us

Provided direction, business development, and program oversight for federal civilian healthcare programs with the Department of Health and Human Services and Veterans Administration. Initial project included design and development of a public facing website for the Bureau of Health Professions (BHPr) at Health Services Resources Administration (HRSA), providing access to Health Workforce Statistics. Independent Verification and Validation (IV&V) project for large scale project at the Veterans Administration involves testing for 50+ interconnected applications, systems, databases, and extracts to support the new International Classification of Diseases (ICD-10). Responsibilities included Account Management, Capture Management, and Proposal Support for the Federal Civilian Health Care Sector. Capture lead for 3 winning proposal efforts with total value in excess of $100M. Supported CIOSP3, EAGLE II GWAC efforts, as well as direct contract awards.

Herndon, Virginia, Us

Provided program management oversight for multiple concurrent Internet/Intranet projects under the Department of Health and Human Services (HRSA, NIH). Projects included development of Web Governance Program, Enterprise SharePoint Governance and Implementation, 340B Discount Drug Program Website, Pricing Analysis, eRoom extensions (collaboration), Training website application, several public facing Internet websites that interface with data warehouse, enterprise, and third party applications. Applications and sites fully complied with Section 508 accessibility,NIST, FIPS, and Certification and Accreditation (C&A) requirements. Projects were externally assessed at CMMI Maturity Level 2. Program responsibilities also included Business Development, Account, Capture, and Proposal Management. Built strong customer relationships, and established strategic partnerships and vendor relationships.

Managed multiple concurrent Internet/Web projects for the Security and Exchange Commission in a matrixed environment of several dozen developers and analysts. Existing “stove-piped” applications were rewritten into the new enterprise architecture. This included correspondence, tracking, electronic filing, and case management applications. Oversaw process improvements throughout the full software development lifecycle (SDLC). Responsibilities also included managing contract financials, personnel administration, and development of corporate policies.

Chevy Chase, Md, Us

Managed large team of developers and analysts responsible for the Claims, Homeowner, and Business Partner (B2B) applications on GEICO.com. Policy holders are guided through the claims process which allows them to file and track their claim on the Internet. Web analytics, focus groups, and usability reviews were utilized. Business Partner (B2B) applications included coverage verification for lienholders, online inspection submissions, emergency road service, and glass business partner applications. Each application was designed to automate delivery of information, thus significantly reducing call center staff and increasing satisfaction. Included new functionality and 24x7x365 production support activities, maintaining strict SLAs and continually changing legal/regulatory requirements. Also responsible for budget planning, input to corporate business plan, process improvement, and performance improvement strategies.

Mclean, Va, Us

Provide technical due diligence on behalf of buyers and investors for M&A operations and investment funding. Review process, architectural design, and quality of actual code for software products. Selected technologies include C/C++, Java, ASP, JSP, Unix, Windows, Oracle, SQL Server, Faircomm, and Talarian. Create and present technical presentations for companies soliciting products for acquisition by third parties. Provide recommendations to improve development processes focusing on maintainability, quality of code, and architectural design. Also provide recommendations to get development projects back on schedule and keep them on track.

Charlotte, Nc, Us

Led software development department supporting both government projects as well as the patent pending commercial flagship product “TheResearchPlace”. This position reported directly to CEO. Implemented major restructuring and laid foundation to bring the company from “government contracting” mentality to “commercial product” mentality. Established configuration management, software development standards, customer support and release processes, testing procedures, and full lifecycle development; all the while balancing fast paced deadlines on a shoestring budget. Inherited projects in critical condition, managing distraught customers. Responsible for budget, staffing, project management, customer relations, partnerships and alliances, and build vs. buy decisions. Also supported startup sales team by qualifying leads, attending sales calls, and demos.

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e-Business Product Manager (1999 – 2000)Senior Product Manager responsible for the success of an innovative web tool suite to gather business intelligence information to gauge the effectiveness of web sites. Responsibilities included product management and marketing; product launches; alliance, channel, and partner program; merger and acquisition negotiations; business plans; pricing strategies; market analysis and market research; analyst relations; speaking engagements; sales training and reference program; beta test program, marketing strategy and marketing plan; lead generation and awareness programs, requirements analyses, and competitive analyses. Additional product responsibilities included MQSeries and performance management product suites.Manager, Product Development (1997-1999)Managed team of developers and analysts responsible for multiple full life cycle development projects as well as maintenance of existing product, utilizing both local and offshore resources. PerformanceWorks™ was a suite of enterprise performance management products for UNIX and NT. Technologies utilized included Java, C/C++, Oracle, Sybase, SQL Server, Windows, and multiple flavors of Unix. Other responsibilities included business partnerships, customer relations, sales calls and training, and product management.

Coordinated and managed department wide effort to integrate internal applications and COTS software with proprietary network. Responsibilities included full lifecycle development, QA, and production releases. Selected projects: web based search engines for registered subscribers of Thomson publishing companies and affiliations, including Research Institute of America (RIA) and Medical Economics; and rights and permissions editorial system for publishing industry. Primary system functions were to manage the process of licensing in (obtaining) and licensing out (granting) permissions for product content. Technologies included C/C++, Unix, OpenText, PLS, and RetrievalWare.

Project Manager (1994 – 1996); Team Lead (1992 – 1994)Managed an innovative bi-lingual software application that provided a means of two-way communication between vending machines and their distribution center. Responsibilities included client and project management and full life cycle development of client/server system. Responsible for beta program, ran trade shows, researched equipment specifications, and worked with third parties to create interface into existing Back Office systems.Team Lead for multiple concurrent projects in the development of Interactive Television applications, including Two Way Wireless Messaging, Universal Remote, and online Television Guide.

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Developer for modular PC-based EDI package. Maintained positive direct working relationship with customers in escalated support crisis situations. Designed customer support expert system utilizing third party decision support tool. Conducted customer interviews, demonstrations, and installations. Utilized structured methodology in development and maintenance of applications.

Ft. Meade, Md, Us

Applications dBase III and C programmer in PC environment. Responsibilities included performance analysis, requirements analysis, design, production, implementation, and quality review of applications.

Ba, Computer Science, Mathematics

Mba Program