Madhur Jajoo Email & Phone Number

Austin, Texas, United States

Richardson, Texas, United States

> Participate in guided training by full-time staff. Complete additional self-guided training as assigned, by the assigned deadline. Gather metrics and reports as assigned, including the daily report. > Assist with training new employees as needed. Give feedback to full-time staff with ideas for improving helpdesk operations. Take a more active role in managing the ticket queues and maintaining overall ticket quality. > Work on projects as assigned by full-time staff or supervisors during dedicated project shifts. Projects vary and may include tasks such as updating documentation, researching issues, testing new software, and more

Richardson, Texas, United States

> Provide quality technical support to the UTD population for UTD systems and services, approved technologies, and connectivity on UTD networks through phones, web chats, and emails.> Utilize tools like Amazon CCP, TeamDynamix, Microsoft Azure, Office 365, Microsoft Identity Manager, etc., to effectively solve user issues.> Collaborate with a team of over 40 members, which includes other student support analysts and IT specialists, to provide exceptional customer service and positively represent the OIT helpdesk in all interactions

Richardson, Texas, United States

> Serve as the first point of contact for the University Housing office to 10+ incoming visitors every day.> Answer up to 30 phone calls and 50 emails per shift, providing information and transferring calls to the appropriate departments, achieving a 97% customer satisfaction rating for excellent customer service.

Indore, Madhya Pradesh, India

> Contributed to current application designing and development by presenting up to 98% efficient solutions, which included Java, HTML, and CSS.> Shadowed a full-time employee that helped me analyze and enhance more than 50 technical solutions in a practical and efficient way.> Observed 4 company-client meetings, understood the requirements for the project and raised potential questions regarding the project’s development helping to reduce the complexities by at least 10%.

Richardson, Texas, United States

> Researched an external Web Application and database set up for input and output of data and active working duration of the more than 150 employers at AmeriCorps VISTA (NGO), with a prototype presented at the end.> Contributed to developing a WebApp prototype with a team of 3, focused on programming the correct automation for the data in the web application from scratch with a strict budget of $0. > Managed and updated the EPICS AmeriCorps website on monthly basis throughout the semester to keep up with the progress.

Bachelor'S Degree, Computer Science, 3.92

Fall 2020 & Fall 2021 Dean's List

Computer Science