Jak Defty Email & Phone Number

Newcastle Upon Tyne, Gb

North East

Ne, Sr, Ts, Yo, Hg, Dl

As a Print Production Engineer I am responsible for the installation, repair, and maintenance of all aspects of print production devices to a specified standard, carrying out customer support and demonstrations when required in order to provide the highest level of service to our customers.Within the role I respond to call outs in a timely and professional manner, identifying and resolving technical faults and undertaking all technical modifications as they arise whilst providing advice and training to customers on all aspects of the machines functions in order to ensure that customers are fully aware of and utilise the full capabilities of the installed device. I undergo relevant training as directed, which will include computer based training, in order to ensure I have an up to date knowledge of all Konica Minolta production print products.To ensure that I am successful in this role, I build strong working relationships and communicate effectively with Technical Specialists, Service Managers, Work Controllers, Sales, and any relevant department within the company but also with customers and colleagues.The area I cover contains the following machines - B&W - 1250/ 1250P/ 1052/ 951 and the colour machines C1070/C1070P/C1060 / PRO C1060L / C1100 / C1085.I am fully trained on all of Konica Minolta's colour Print Production products up to the latest release of the C1100 / C1085. I am also trained on all of the Konica Minolta high end B&W products.

North East, England

Konica Minolta Business Solutions (UK) Ltd provides a range of managed print services, production printing solutions, colour and black and white laser printers and photocopiers, as well as software and technologies for the public, commercial and corporate business sectors.Designed to optimise productivity, increase efficiencies, reduce costs and the impact on the environment, Konica Minolta’s award winning solutions, coupled with its experience and skills has earned it trusted advisor status to its clients and stakeholders alike.As a Field Service Technician I am responsible for the installation, repair, and maintenance of all aspects of multi functional devices to a specified standard, carrying out customer support and demonstrations when required in order to provide the highest level of service to our customers.Within the role I respond to call outs in a timely and professional manner, identifying and resolving technical faults and undertaking all technical modifications as they arise whilst providing advice and training to customers on all aspects of the machines functions in order to ensure that customers are fully aware of and utilise the full capabilities of the installed device. I undergo relevant training as directed, which will include computer based training, in order to ensure I have an up to date knowledge of all Konica Minolta print products.To ensure that I am successful in this role, I build strong working relationships and communicate effectively with Technical Specialists, Service Managers, Work Controllers, Sales, and any relevant department within the company but also with customers and colleagues

I started off in 2012 as a UK apprentice field service technician - Based in Sunderland, working in Sunderland, Newcastle, York, Teesside, Birmingham, Milton Keynes and Essex. Working for Konica Minolta Business Solutions (UK) Ltd we specialise in the provision of Digital Print Production solutions and end-to-end Managed Print and Document Management Services and Solutions through our exclusive Optimised Print Services methodologies and consultative approaches. With our range of global award winning Multi-Functional and Digital Print Production technologies, Konica Minolta is able to streamline customer’s document and print workflows, increase operational efficiency and reduce overall effect on the environment with our green technologies.My role as a (trainee) was to spend time studying, IT, Networking, solutions, Document workflow, technical services, Customer service skills, Soft basic skills. On a daily basis I will go to customer offices to take a look at their machines, where I will fault find, using troubleshooting techniques, repair the machine and give outstanding customer service. I have also spent time in Administration, Logistics, Workshop and Training courses. I have built my knowledge up over the last 12 month to the point where I am able to fault find to a high level. Working for Konica Minolta I have built my connections and network drastically, I have been lucky enough to travel the UK and work with a large number of people, from sales, to IT, to Admin, Technical specialists and Trainers.I have now passed my apprenticeship year.

Milton Keynes, United Kingdom

CompTIA, PDI+, Network+, A+, Windows Server, Mac OS, Linux, Customer service, Soft/Basic skills, Hardware, Software, Printer, Scanner, Drivers , Electrical components, Health and Safety, Presentation skills, Print process, Print and document imaging, Fax modems, Printer maintenance, General troubleshooting, Environmental issues and Professionalism and communication.

Sunderland, United Kingdom

Education record

Education record

Outward Professional

Outward Associate, It And Printer Basics, Associate

Passed all exams 75%+, achived Outward associate, Currently undergoing Outward Professional - Colour Basics Printer Basics Paper Theory.

Level 3 Extended Diploma In Ict Systems And Principles, Engineering, Ict And Networking Services

Spending time at Pearson in Practice i covered the following assesments, qualifications and assignments - Level 2 Award in WorkSkills.

A Level, Ict, Art, Graphics

Information, Communication Technology. Graphic Design. Biology.Chemistry. Physics. Literature. Media, Information, Communication And Technology. Media Studies And Graphic/Product Design