• Manage a client portfolio valued at $2.5M annually.• Managed client relationships, providing tailored solutions and maintaining high levels of customer satisfaction. • Led onboarding and training sessions for new and continued clients, ensuring seamless integration and effective use of cloud services.• Actively listened to client concerns and frustrations, efficiently relaying these issues to leadership and support teams, • Identified support gaps and recommended actionable… Show more • Manage a client portfolio valued at $2.5M annually.• Managed client relationships, providing tailored solutions and maintaining high levels of customer satisfaction. • Led onboarding and training sessions for new and continued clients, ensuring seamless integration and effective use of cloud services.• Actively listened to client concerns and frustrations, efficiently relaying these issues to leadership and support teams, • Identified support gaps and recommended actionable solutions, to improve client satisfaction and retention• Advised clients on cybersecurity best practices, implementing measures to protect data and systems from threats. • Identified opportunities for upselling additional or new equipment and services, resulting in increased revenue and enhanced client satisfaction. • Conducted regular check-ins and business reviews with clients, aligning IT services with their business goals and objectives. • Collaborated with technical teams to ensure efficient problem resolution and service delivery. • Monitored client systems for performance and security issues, providing proactive support and maintenance. • Documented all client interactions and technical issues in Connect Wise Manage, maintaining accurate and up-to-date records. • Prepared and presented detailed reports on client health, service usage, and satisfaction, providing actionable insights to improve service offerings. • Stayed current with the latest trends in cloud environments, networking, and cybersecurity to provide informed recommendations and solutions to clients.• Engaged in account renewals annually to maintain client retention and mitigate churn. Show less

• Collaborated closely with the CEO, executives, and sales team to deliver high-end demonstrations to prospective investors and potential clients, showcasing the value of our products.• Conceptualized and implemented proof of concepts for clients, demonstrating the practical applications and benefits of our products.• Brainstormed innovative methods to demonstrate our product, tailoring presentations to the specific functions and needs of diverse business sectors.• Managed project… Show more • Collaborated closely with the CEO, executives, and sales team to deliver high-end demonstrations to prospective investors and potential clients, showcasing the value of our products.• Conceptualized and implemented proof of concepts for clients, demonstrating the practical applications and benefits of our products.• Brainstormed innovative methods to demonstrate our product, tailoring presentations to the specific functions and needs of diverse business sectors.• Managed project planning and execution for expos and events, promoting company products and enhancing brand visibility.• Served as the Technical Account Manager, delivering comprehensive support throughout the onboarding process and ensuring ongoing assistance, product updates, and regular check-ins for both new and existing clients.• Collaborated with QA, hardware, marketing, and development teams to enhance product functionality, usability, and overall user experience.• Conducted client training sessions on our Web Portal, iOS, and Android software, as well as hardware installations, ensuring clients are well-versed in product usage.• Maintained a thorough understanding of our consumer and enterprise products, providing detailed technical information and insights as needed.• Possessed a high-level understanding of the digital advertising industry, content management systems (CMS), cloud storage solutions, and various content formats.• Provided second-tier support to clients, resolving hardware and software issues efficiently and effectively.• Assisted clients with product installations, offering creative insights on how our products can enhance and optimize common spaces. Show less

• Maintain an in-depth knowledge of Videri’s application and product catalog.• Managed and trained TechOps engineers on company products and platforms.• Oversaw onboarding and setup of new employees.• Provided daily IT support and managed software licenses.• Implemented Zendesk helpdesk ticketing system and provided 1st tier client support.

• Provide remote and occasional onsite support and basic troubleshooting support for day-to-day technical issues across Edge’s client base (100+ Hedge funds)• Administered and maintained Active Directory environments, including user account management, group policy implementation, and OU structure design.• Provided comprehensive technical support for hardware, software, and network issues, achieving high client satisfaction and swift issue resolution.• Collaborated with third-party… Show more • Provide remote and occasional onsite support and basic troubleshooting support for day-to-day technical issues across Edge’s client base (100+ Hedge funds)• Administered and maintained Active Directory environments, including user account management, group policy implementation, and OU structure design.• Provided comprehensive technical support for hardware, software, and network issues, achieving high client satisfaction and swift issue resolution.• Collaborated with third-party application support teams to efficiently resolve client issues, ensuring seamless integration and optimal system performance. (Bloomberg, Reuters, Office Suite, QuickBooks, etc.)• Performed systems administration tasks for Windows servers, including regular updates, security patches, and performance monitoring.• Built and deployed desktop and laptop systems for clients, utilizing Symantec imaging and Dell KACE deployment tools to ensure consistent and secure setups.• Managed server installations and configurations, including virtualization with VMware and Hyper-V, optimizing resource utilization and uptime.• Implemented and maintained server backup and disaster recovery solutions, ensuring data integrity and availability.• Conducted network troubleshooting and diagnostics, resolving connectivity and performance issues promptly.• Documented system configurations, network diagrams, and troubleshooting procedures, maintaining accurate and up-to-date technical documentation.• Collaborated with clients to assess and understand their IT needs, providing tailored solutions and proactive support.• Monitored system and network performance, implementing improvements to enhance reliability and efficiency.• Participated in the design and execution of IT projects, including network upgrades and server migrations, ensuring successful delivery and client satisfaction. Show less

• Provided support to President Clinton and his administration when they were in office.• Managed end-user computer systems and software.• Ensured seamless connectivity for all equipment, including workstations, servers, phones, mobile devices, printers, scanners, faxes, and multifunction devices.• Managed end-user accounts, permissions, and access rights in accordance with best practices for privacy, security, and regulatory compliance.• Proactively anticipated, mitigated… Show more • Provided support to President Clinton and his administration when they were in office.• Managed end-user computer systems and software.• Ensured seamless connectivity for all equipment, including workstations, servers, phones, mobile devices, printers, scanners, faxes, and multifunction devices.• Managed end-user accounts, permissions, and access rights in accordance with best practices for privacy, security, and regulatory compliance.• Proactively anticipated, mitigated, identified, and resolved hardware and software issues with all office equipment, escalating incidents when necessary.• Collaborated with business partners and other IT support teams to schedule and execute software and hardware improvements, upgrades, reconfigurations, and purchases.• Provided comprehensive IT services to end users, including visitors within the assigned region, ensuring smooth and efficient operations.• Assisted in resolving security-related issues and maintaining a secure IT environment.• Exchanged information and knowledge related to IT services with other support team members to enhance collective expertise.• Monitored the SolarWinds Help Desk ticketing system, delivering prompt assistance and solutions to all requests.• Deployed necessary equipment throughout the office, ensuring availability and functionality for all users. Show less

• Possessed a thorough understanding of cellular networks, enabling accurate explanations and solutions to customers regarding network coverage, data usage, and connectivity issues.• Demonstrated competency in sales and support for Android, Apple, and BlackBerry devices, guiding customers through features, benefits, and setup to ensure optimal device usage.• Provided expert knowledge of AT&T plans and features, offering tailored recommendations to meet customers' needs, including family… Show more • Possessed a thorough understanding of cellular networks, enabling accurate explanations and solutions to customers regarding network coverage, data usage, and connectivity issues.• Demonstrated competency in sales and support for Android, Apple, and BlackBerry devices, guiding customers through features, benefits, and setup to ensure optimal device usage.• Provided expert knowledge of AT&T plans and features, offering tailored recommendations to meet customers' needs, including family plans, data packages, and international options.• Utilized excellent communication and sales tactics to build strong customer relationships, effectively conveying product features and benefits, resulting in high customer satisfaction and loyalty.• Achieved sales targets consistently by upselling and cross-selling, leveraging deep product knowledge and persuasive selling techniques to enhance customer experiences and maximize sales.• Conducted comprehensive product demonstrations, showcasing the latest devices and accessories to educate customers and highlight key features.• Maintained up-to-date knowledge of industry trends and product innovations, ensuring customers received the most current and relevant information.• Resolved customer inquiries and concerns efficiently, providing top-notch customer service and ensuring a positive shopping experience.• Managed inventory and merchandising displays, ensuring the store was well-stocked and visually appealing, contributing to a seamless shopping experience.• Trained new staff on product knowledge and sales techniques, fostering a knowledgeable and skilled team to enhance overall store performance. Show less