In my current role as a Business Process Consultant III, I provide strategic guidance on department processes for 4 call centers, leveraging data analytics, process automation, and cloud-based solutions to drive operational excellence and ensure compliance. I am deeply involved in identifying business challenges and opportunities, designing innovative solutions, and implementing impactful process improvements that enhance efficiency and effectiveness across the organization which include 4 fully operational call centers.Key Contributions:Data-Driven Process Optimization: Consulted on and re-engineered department workflows using advanced analytics and automation tools to address inefficiencies and align with organizational goals.Process Transformation: Planned and executed process improvements and system changes, including robotic process automation (RPA) initiatives, to support business systems and activities.Proactive Problem Solving: Collected and analyzed data to proactively identify root causes of operational issues, delivering actionable insights and driving solutions.Technology Leadership: Designed and implemented robust ETL processes through API calls, Power Query, and digital data gateways, ensuring seamless data integration and accuracy.Technical Expertise:Digital & Business Process Transformation: Power Apps, CelonisRobotic Processing: Power AutomateData Visualization: Power BIETL Processes: API integrations, Data Gateway Clusters, Power QueryProgramming Languages: Python, DAX, MAdditional Tools: Advanced Excel, SharePoint, Microsoft Teams

Manages department processes through data analytics and cloud automation processes to ensure compliance and operational excellence.Identifies business issues and opportunities and recommends appropriate solutions.Plans, performs, and implements process improvement initiatives.Plans and designs business processes.Designs and recommends or executes process, system, and organizational changes to improve and support business systems and activities, including robotic process automation initiatives.Collects data to proactively identify root causes of problems.Technical tools and software utilized:digital and Business process transformation: Power AppsRobotic processing: Power AutomateETL processes: API calls, Power Query, Digital environment, Data Gateway ClustersData Visualization: Power BIProgramming Language(s): R, DAX, MOthers: Excel (advanced), SharePoint, Teams, etc.

Marketing and sales strategy consultant and content creator for high-risk industriesAnalyzes risk in business operations and implements changes to enhance opportunities and mitigate risk exposureConducts market needs assessments to identify areas for improvementConducts customer avatar analysis and engagement to optimize messaging and outreachCreates sales funnels to drive conversions and revenue growthDevelops and executes content marketing strategies to increase brand awareness and engagementUtilizes paid-per-click advertising analytics, A/B testing, and other techniques to optimize marketing performance and ROIStrong communication and collaboration skills, able to work effectively with clients and stakeholders at all levels of the organizationPassionate about delivering exceptional customer service and driving real-world impact

• Project / Program Management • Audit / Investigations • Risk Treatment• Issue / Conflict Management • Root Cause / Risk Analysis • Change Management• Data Analytics and Problem Solving • Business Process Management • Relationship ManagementPlanned, developed, organized, directed, and evaluated operational risk elements within programs to successfully manage the Occupational Safety ProgramServed as a risk analyst and program manager, partnering with key stakeholders to fulfill safety goals and program objectivesImplemented internal controls and operational risk procedures impacting over 1,200 staff and over 80,000 studentsProvided safety and risk project consultation services to key stakeholders on technical directives and safety/risk control/management activitiesSelected and interpreted Federal and Air Force Occupational Safety and Health laws, standards, regulations, and instructions to identify, evaluate, and control program and project risksPerformed inspections, surveys, audits, and program evaluations to identify risk potentialPrepared, coordinated, and standardized written risk guidance for local and geographically separated installationsCoordinated the mitigation and correction of known discrepancies within programs, highlighting recurring issuesOverall, my expertise in risk management and program coordination has enabled me to deliver exceptional results in the management of the Occupational Safety Program. By partnering with key stakeholders and utilizing internal controls and risk procedures, I have successfully identified and mitigated risk potential, ensuring compliance with Federal and Air Force regulations. With a commitment to providing exceptional customer service and driving real-world impact, I am a valuable asset to any organization seeking to enhance their risk management and program coordination capabilities.

Oversaw limited intermediate level repair, inspection, and testing on F119-PW-100 engines, ensuring strict adherence to technical data, regulations, and standards.Inspected and certified completed maintenance actions and supported uninstalled engine tests and test cells to ensure quality maintenance and adherence to safety standards.Validated Time Compliance Technical Orders (TCTO) and documented work using Integrated Maintenance Information System (IMIS), ensuring accurate and complete records of all maintenance activities.Supervised the upgrade, qualification, and ancillary training of over 15 personnel, ensuring that all team members were equipped with the skills and knowledge necessary to perform their roles effectively.Collected data on aircrew reported discrepancies on B-2 aircraft and aggressively tracked repeat and recur trends to identify potential issues and opportunities for improvement.Maintained detailed files on B-2 aircraft status and reviewed aircraft data after every sortie for accuracy, populating liability and maintainability information systems.Removed, installed, tested, aligned, and troubleshot line replaceable units using technical data and common hand tools, performing intermediate level repair, inspection, and testing on F118 Engines.Overall, my passion for aviation and commitment to safety and excellence have enabled me to excel in a variety of roles within the maintenance and operations field. By leveraging my expertise in technical data, regulations, and standards, as well as my strong communication and leadership skills, I have been able to drive exceptional results in overseeing maintenance activities, identifying potential issues, and implementing effective solutions. With a focus on continuous improvement and delivering real-world impact, I am a valuable asset to any organization seeking to enhance their aviation maintenance and operations capabilities.