John Akalaonu Email & Phone Number

Chicago, Il, Us

Boston, Ma, Us

Valencia, Ca, Us

Provide independent oversight and input into corporate strategy and performance.

Chicago, Il, Us

Adjunct Professor in Organizational Leadership Department• Design and implement creative curriculum for teaching various undergraduate courses such as Organizational Behavior, Intro to Project Management, Strategic Planning and Organizational Communications with up to 17 students for the Organizational Leadership degree program.• Teach classes in alignment with learning objectives as outlined by the department.• Create and actively participate in online discussions, connecting classroom and online learning.• Ensure the highest possible levels of achievement while teaching students to their strongest potential. • Promote student success by showing flexibility in teaching style and exhibiting a passion for teaching and engaging students in the learning process.

Austin, Texas, Us

Promoted to Senior Vice President level and added to the CEO’s Executive Leadership Team (ELT) while continuing to lead the Customer Delivery / Implementation team for North America.

Austin, Texas, Us

• Spearhead a major business unit of 1,000+ North American and India-based implementation professionals responsible for all software, hardware and networking installations in North America and the Caribbean.• Drive an effortless and high quality customer experience through the rapid, efficient and economical delivery of products. • Lead and motivate key management teams to peak levels of performance, consistently developing their coaching and leadership skills to increase their overall productivity level.

Austin, Texas, Us

• Led a business unit of 200+ software implementation professionals tasked with planning, managing and executing all new product installations (4K+ annually) for automotive dealership clients in the U.S., Canada and the Caribbean. • Designed and implemented an innovative new customer experience program utilizing Net Promotor Score as a new measure for customer satisfaction while driving both strategic and tactical process improvement initiatives based on customer feedback.• Revamped management personnel acquiring a new team of results-focused managers with proven records of delivering sustained growth while challenging staff to exceed corporate expectations. • Consulted with the executive committees and senior management teams to review, evaluate and plan corporate-wide strategies and organizational initiatives to continually grow the business.

Roseland, New Jersey, Us

• Led a department of 100+ payroll services professionals located in both U.S.-based and international call centers integrating key payroll products for over 100,000 small business clients located across 18 states.• Developed and executed creative strategies to improve the collaboration between the sales and implementation teams in order to create better alignment on sales strategy (product offerings, discounts, promos, etc.), reduce cycle time for new client starts by 17% and drive a positive client experience.• Selected by the organization for participation in the executive leadership development program.

Lisle, Il, Us

• Assumed profit and loss (P&L) responsibility for $2B+ in revenue with an average profit margin of 20%.• Established and drove appropriate goals and strategic direction of a large, cross-functional program team of 300+ logistics, manufacturing, contracting, finance, engineering and quality assurance professionals.• Prepared and executed multiple “fast to market” federal contracts to deliver critical products for aggressive customer schedule requirements.• Managed and improved key customer relationships resulting in continued new sales within a constricted defense spending environment.• Developed and strengthened professional relationships with multiple government agencies to drive a number of critical new business opportunities.• Delivered all contractual requirements ahead of schedule and continually exceeded all organizational profit goals by 10%.

Lisle, Il, Us

• Managed P&L with $500M+ in revenue while designing and integrating new, effective metrics for tracking labor and material costs.• Negotiated new contract terms and deliverables with representatives of foreign governments to resolve a contracting stalemate resulting in the receipt of backlogged payments and the addition of $5.2M in new services/goods to the total contract.• Selected by the organization for participation in the senior leadership development program.

Philadelphia, Pa, Us

• Spearheaded strategic project management and change management plans for the start-up of multiple new business accounts including the transfer of inventory, implementation of new IT platforms and labor migration of 800+ employees to new payroll, generating $124M in new revenue. • Redesigned the organizational effectiveness division’s operational model resulting in a 65% increase in the internal utilization of organizational effectiveness support within 6 months.• Devised essential organizational assessments and action plans for multiple “Top 50” accounts from front-line manager to senior vice president/C-suite level resulting in significantly improved client account performance with average contract retention rates of 96% over 2 years.• Designed, facilitated and executed crucial processes and strategies for effective change and transformation management, team/people development and continuous performance improvement driving individual and organizational growth, improved performance and tangible business outcomes.

Philadelphia, Pa, Us

Lead the organizational change and transformation processes within a start-up contract account by implementing initiatives to increase the effectiveness of people and the organization through effective communication, change/transition management, people/leadership development, and process improvement in order to increase operational quality and realize bottom-line cost savings.• Designed and implemented a customer engagement program to reduce cross-departmental barriers, increase customer satisfaction, and identify areas for improvement in service quality• Designed and implemented a detailed project planning and management process, based on the Project Management Institute (PMI) 5 phases of project management, resulting in reduced operational errors while implementing new processes and procedures• Developed a 12-course Leadership Education program for cross-functional leaders from senior to middle/lower management levels focusing on subjects such as conflict resolution, change management, and project management• Facilitated collaboration exercises between client and corporate senior executive teams resulting in improved partnership and renewed commitment to our existing contract prior to a planned acquisition of the client by another organization.

Served on the Board of Examiners for the Illinois Lincoln Foundation for Performance Excellence. Responsible for assessing applicant organizations internal processes, culture and outcomes based on the NIST Malcolm Baldrige quality criteria and determining winners. Organization examined was awarded the Silver Award.

Chicago, Illinois, Us

Consultant for a major international telecommunications company. Responsible for managing telecommunications projects in the western United States.•Designate priorities and ensure appropriate resources are allocated to each project in order to meet stated timelines. Coordinate with geographically separated teams of engineers and project managers to complete complex projects.•Conducted in-depth reviews with management teams to identify areas for improvement in current operational processes and procedures.•Facilitated training in operational processes and procedures for contractors and project managers.

Washington, Dc, Us

Managed a division of 40 military and civilian personnel providing wireless communications services to over 15,000 customers. Lead Project Manager for multiple projects worth over $1 million.•Developed leadership training and development courses for military and civilian supervisors. •Instituted a “Train the Trainer” program to provide trained consultants for cross training in other divisions/departments. •Prepared and reviewed Customer Requirement Statements (CRS), Statements of Work (SOW), and Requests for Proposal (RFP) for multiple complex projects. •Coordinated with executive-level management to conduct needs analysis to determine developmental needs and provide recommendations for future courses of action.•Conducted performance reviews/ personal improvement plans for front-line employees and supervisors.

Managed a 24 hour data communications operations center, with 30 shift employees, responsible for messaging services for all Marine Corps bases on the West Coast. •Led a 10 person team to establish a rapid response communications system in New Orleans in the immediate aftermath of Hurricanes Katrina and Rita. Coordinated with senior state and federal officials to develop a Hurricane Katrina crisis management and emergency communications plan.•Developed an off-site “Team Building Workshop” program to strengthen inter- and intra-departmental work teams

Assigned to a combat unit in Iraq, leading a section of 70 Marines providing tactical voice and data communications. Led small tactical communications unit during the Battle of Fallujah in 2004.•Awarded the Navy-Marine Corps Commendation Medal (with Combat V) for outstanding leadership, performance and valor in combat.

-Responsible for managing a telephone network serving over 2,000 users.-Designed, installed, operated and maintained a field expedient complex radio, telephone and data network for 2 and a half month major exercise.-Developed a plan to reconfigure a complicated integrated data, voice, and radio network from one managing entity to another.-Managed maintenance for radio, data, and telephone equipment; diesel engine tactical vehicles and generators.-Managed day to day functions, training, and performance of a section of over 70 personnel.

Bethesda, Md, Us

Developed and refined tactics, techniques, and procedures for the U.S. Army’s proposed Future Combat System.•Participated in project analysis teams to define conceptual shortfalls and provide recommendations for formal training packages.•Provided input to senior Army and Department of Defense officials on adjusting and creating new procedures for managing and deploying a conceptual combat unit

Master Of Science - Ms, Business Management - Strategic Management

B.A., Psychology, History

Certification, Master Certification In Organizational Leadership

Transformational Leadership Program

High School