- Restructured our internal IT Infrastructure: - Setup and moved our bare-metal Windows Server to being hosted on ESXI - Basic VLAN setup - Setup Windows Server AD, GPO, DNS and security based file sharing - Setup and maintained remote access capabilities to allow working from home- Providing 2nd line Support for Act! and Sage issues- Managing and maintaining internal systems ensuring they are up to date and compatible with new software releases- Building and maintaining RDS Environments for new and existing customers- Setting up and maintaining customer MS365 tenants (Azure/hybrid, Exchange, SharePoint, Teams and OneDrive) - Building and maintaining custom Anti-Virus and Back-up solutions for customers via Acronis- Using Atera (RMM Software) to manage and resolve customer Tickets- Providing consultancy, training and system development for new and existing Act! CRM customers- Designing custom reports for Sage 50 Accounts- Managing customer direct debits- Invoicing and Order Processing- Technical Support Agent

- Providing 1st line Support for Act! and Sage Technical Issues- Liaising with Act! and Sage Technical support teams to escalate technical problems that are out of the scope of what business partners can support - Reporting software bugs and errors to vendors- Providing basic support for RDS environments - Dealing with in house technical support issues on a basic level