Jake Abela work email
- Valid
- Valid
Jake Abela personal email
Results-driven and motivated Support Engineer with over 11 years of experience in computer operating systems applications and hardware. At Facil (formerly Fyrtarn), I work as a Technical Support Engineer to provide a mixture of remote desktop support and SaaS support for the SetupMy application, my experience has enabled me to work closely with engineers to troubleshoot software bugs.My previous role at PwC exposed me to managing enterprise Mobile Device Management system administration in a scaling corporate environment, as well as rolling out new systems across the organisation. As a Genius at Apple, I worked on complex technical issues for macOS and iOs hardware and operating systems. Working to build strong relationships with customers and drive customer satisfaction. I'm highly skilled at breaking down complex problems and providing rapid issue resolution through empathy, curiosity, and passion for delivering the best possible outcomes for my customers.
-
Manager, DeskCommonwealth BankSydney, Nsw, Au
-
Commonwealth BankSydney, Nsw, Au
-
Information Technology AdministratorMiro May 2022 - PresentSan Francisco, California, Us -
Technical Support EngineerFacil Jan 2020 - May 2022A part of a highly-skilled Level 2 Technical Support team, I provide remote technical support to corporate clients across the APAC region. Supporting Jamf and Simple MDM System Administration and collaborating with engineers to drive changes and process improvement in order to reduce common issues for customers. Spearheading the creation of improved technical documentation to help reduce ticket volume. Worked with the IT Manager to test multiple Service Desk software solutions, including ServiceNow, Jira, and Freshdesk to standardize Incident Management across People, Processes, and Technology. -
Cisco X-Sell ProgramCisco Mar 2021 - Mar 2022San Jose, Ca, UsConsulted with small business customers to craft Information Technology solutions across Security, Automation, Cloud, Data Center, Networking, and Collaboration to drive technology adoption. -
Tech Lounge ConsultantPwc Australia Aug 2019 - Jan 2020Sydney, Nsw, AuProvided onsite exceptional technical hardware and software support to staff and partners. Investigated new technologies to drive automation and reduce downtime. Executed the migration of over 4,000 employee devices to a new Mobile Device Management (MDM) system in under a two month period. -
GeniusApple Aug 2013 - Aug 2019Cupertino, California, UsAs a tenured Genius, I worked within a highly skilled technical team to deliver the best customer experience at the Sydney Genius Bar. Liaising between leadership and the Operations teams to ensure hardware repairs were carried out, as well as promoting a healthy culture of feedback among peers and mentoring junior staff to uphold standards and foster an environment of teamwork. Contacting customers to ensure they were updated on their repairs, handling any conflicts calmly to ensure a clear and delightful outcome. Recognised for outstanding service quality, achieving 100% accuracy for iPhone hardware repairs. -
Technical SpecialistApple May 2012 - Aug 2013Cupertino, California, UsProvided exceptional customer support through troubleshooting for Mac and iOS operating systems at the Genius Bar in Sydney. Performed an analysis of support needs, diagnosed hardware and software issues, and partnered with customers to craft solutions that drove customer satisfaction.
-
SpecialistApple Aug 2011 - May 2012Cupertino, California, UsAs a Specialist, I helped create the energy and excitement around Apple products, providing solutions and getting products into customers’ hands. Always curious, I stayed on top of news about products and initiatives, ready to apply my expertise in customer interactions.
Jake Abela Skills
Frequently Asked Questions about Jake Abela
What company does Jake Abela work for?
Jake Abela works for Commonwealth Bank
What is Jake Abela's role at the current company?
Jake Abela's current role is Manager, Desk.
What is Jake Abela's email address?
Jake Abela's email address is ja****@****.com.au
What skills is Jake Abela known for?
Jake Abela has skills like Technical Support, Customer Service, Os X, Ios, Mac, Iphone, Mac Os X Server, Windows 10, Italian Cuisine, Acting, Improvisation, Mac Os.
Who are Jake Abela's colleagues?
Jake Abela's colleagues are Rabaab Chugh, Yogesh Nagar, Aiden Beecham-Clark, Geoffrey Galloway, Zoran Krstevski, Joanne De Rycke, Radesh Singh.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial