Jake Ayres Email & Phone Number

New York, NY, US

New York City Metropolitan Area

New York City Metropolitan Area

• Identify areas of the business for improvement, make data-driven decisions and utilize project management principles to execute strategic initiatives for leading preventative healthcare company.Key Achievements:
• Managed forecasting, roadmap and execution for clinical events program providing $2M annual revenue across 10 events.
• Solved companywide data organization issue by creating data analytics department. Built JIRA support queue and launched SCRUM with analysts and engineering team. Delivered portfolio of impactful data initiatives for.
• Implemented clinical compliance program within EHE network of 400 primary care providers. Established metrics and data visualizations to identify and improve gaps in the patient experience.

New York City Metropolitan Area

• Managed creation, implementation and completion of complex cross-functional projects focused on driving revenue, optimizing productivity and improving customer relationships for leading preventative healthcare.
• Delivered $8M vaccine verification and COVID testing compliance program for Fortune 500 companies including IBM, Deloitte, and DHL.
• Built business case, received board approval and implemented credentialing software. Replaced inefficient manual process and increased file completion rate by 25%.
• Solved company issue with onboarding new clients by streamlining processes and providing department tracking to ensure success. Onboarded 10 new clients in Y1 with extremely high satisfaction.

New York City Metropolitan Area

• Managed implementation of SaaS billing system for 130 sites for Aramark, 30 acquisitions and 20 B2B locations.
• Developed and oversaw companywide projects aimed at increasing sales and customer satisfaction for service team.Key Achievements:
• Performed implementation at 80 market centers of 130 to date, including training 100-500 management, sales, finance, service, and production end users at each location.
• Implemented standardized training documents, protocols, and software upgrades to improve end-to-end process.
• Oversaw onboarding and integration of competitors’ 30 additional locations and 25K employees.
• Consistently exceeded quarterly implementation goals set by corporate leadership team. Exceeded bonus target.

Greater Chicago Area

• Drove revenue streams at struggling-300 capacity music venue, turning establishment into profitable operation.
• Instituted new tracking and control processes for accounting, cash, payroll, and inventory processes.
• Rehauled training process and scheduling for waiters, bartenders, production engineers, and security to mitigate past HR issues and improve customer service.
• Conceptualized, planned, and marketed events for venue through sponsor solicitation and social media campaigns.
• Managed artist booking, scheduling, negotiation, and payment for 250 annual shows across multiple music genres.
• Coordinated private events, weddings & corporate functions, delivering optimal customer experience to ensure repeat business and positive word of mouth.

Greater Chicago Area

• Managed transportation network & logistics for US’ largest food production companies including Tyson & Perdue Farms.
• Built, developed, and maintained revenue portfolios for new and established customers.
• Directed operations managers responsible for client communication, conflict resolution, and billing compliance.
• Earned fast-track promotion to manager level based on winning of new accounts and generating revenue.

Greater Chicago Area

• Drove B2B sales and revenue for high-growth freight brokerage by generating leads, targeting and vetting prospective customers through 200+ daily calls, and closing new business.
• Ranked in top 5% of 200 sales employees each quarter with over $2M gross revenue generated.

San Jose

• Created department at Orchard Supply Hardware for energy-efficient products and services.
• Developed networking, problem solving, communication, and organizational skills during the process of building department from ground up. Launched store-within-store in November 2012.
• Managed and staffed department; learned what drives customers’ motives and adjusted merchandising strategy and sales tactics accordingly.
• Drove sales by providing wider product selection.
• Built relationships with vendors, negotiated through fair contracts and margins.
• Enhanced Orchard’s brand with green products.

Boulder, CO

• Led research of environmentally friendly products for thealternativeconsumer.com.
• Worked with vendors to inform consumers of future products and trends in the eco market.
• Tested products and provided vendors with suggestions during product development.

Greater Minneapolis-St. Paul Area

• Worked for MSAADA, a builder over 800 schools, hospitals and churches in 46 developing countries around the world.
• Lived for 3 months in Chitipa, Malawi, one of the most underdeveloped areas in Africa.
• Oversaw the construction of 4 projects.
• Brought previously struggling projects in on budget and on time.
• Instituted changes to improve the project management and organization.

Malawi

• Worked for World Relief, a non-government organization (NGO), that empowers local churches in the developing world to serve the worlds most vulnerable.
• Coordinated the efforts of World Relief and MSAADA in a joint effort to provide education and life improvement programs to villages in impoverished areas.
• Trained villagers in HIV/AIDS prevention, better agriculture and water management practices.
• Managed transportation and materials for future training programs.