Jake B. Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

My position as Senior Cover Technician ranges from day to day AV Meeting Room BAUsupport, Installations, escalating tickets/faults, responding to email queries. The CoverTechnician team were also responsible for covering sickness and supporting client sites whoare contracted with AVI-SPL. This involves being flexible and quick at adapting to newenvironments and a variety of procedures catered to each client.Client Sites: Microsoft, Google, Goldman Sachs, Bill and… Show more My position as Senior Cover Technician ranges from day to day AV Meeting Room BAUsupport, Installations, escalating tickets/faults, responding to email queries. The CoverTechnician team were also responsible for covering sickness and supporting client sites whoare contracted with AVI-SPL. This involves being flexible and quick at adapting to newenvironments and a variety of procedures catered to each client.Client Sites: Microsoft, Google, Goldman Sachs, Bill and Melinda Gates Foundation, CancerResearch, Investec, Societe Generale, Mizuho, BNP Paribas, Financial Times, CITI Group,MAN Group, Aviva, KPMG, Aberdeen Standard Life. Show less

London

Train staff on how to use AV meeting rooms within the Flagship retail store in Oxford street. Troubleshoot any faults and escalate to installation/field service engineers.

London, United Kingdom

Global VC remote support using Cisco TMS and VQ Comms to connect VC endpoints forinternal and external clients. Conducting VC testing via IP, SIP, ISDN and Bridging via Cisco TMS. Logging and closing tickets, troubleshooting the issue for ALL London meeting rooms andescalating to ProAv liaising with helpdesk for engineers to come in for maintenance. Basic installation of equipment such as racking systems(Amps, Extron, Polycom soundstructure, Switchers), Cisco VC… Show more Global VC remote support using Cisco TMS and VQ Comms to connect VC endpoints forinternal and external clients. Conducting VC testing via IP, SIP, ISDN and Bridging via Cisco TMS. Logging and closing tickets, troubleshooting the issue for ALL London meeting rooms andescalating to ProAv liaising with helpdesk for engineers to come in for maintenance. Basic installation of equipment such as racking systems(Amps, Extron, Polycom soundstructure, Switchers), Cisco VC units, SY panels and Crestron. London AV support using Overture and SCCM remote to assist clients who request help frompresentations, manual input switching, video conference dialing and full control of the AVracking system. Pre-setting up meeting rooms with 3rd party software such as WebEx, Skype, Lync, CiscoJabber, Zoom, WhyGo, BlueJeans, GotoMeeting. Show less

• Meeting and greeting internal and external clients before any Lync/WebEx/Cisco Video Calls, to provide a professional service.• Setting up and utilizing the IT equipment for our 80 meet rooms, ensuring that we test all of the equipment beforehand.• Responding to incoming calls regarding any technical support issues occurring in meeting rooms and fixing the issues. (Data patching, any Audio or Visual issues)• Ensuring that the building meets the strictest health and safety… Show more • Meeting and greeting internal and external clients before any Lync/WebEx/Cisco Video Calls, to provide a professional service.• Setting up and utilizing the IT equipment for our 80 meet rooms, ensuring that we test all of the equipment beforehand.• Responding to incoming calls regarding any technical support issues occurring in meeting rooms and fixing the issues. (Data patching, any Audio or Visual issues)• Ensuring that the building meets the strictest health and safety requirements.• Allocating and managing space within buildings, as well as participating in office floor moves, desk raises or furniture/pedestal/bookcase requests. Show less