Jake B. Email & Phone Number

Auckland, New Zealand

I am currently working as a customer service consultant at ANZ, which includes responsibilities such as:-Handling complaints-Meeting KPIs including those surrounding sales, efficiency, time management and customer feedback-Learning and retaining large amounts of information-Needs based advice on products-Having a strong customer focus-Meeting quality and compliance requirements-Doing the right thing first time, every time-I also have the knowledge and experience to assist other staff when they need it, and have supported the floor in this capacity in several occasions

Auckland, New Zealand

This was a casual part time role. I was a top performing market research interviewer almost immediately. Responsibilities include:Cold calling potential interviewees and convincing them to part with their timeHaving a high hit rate so as to avoid wasting the sampleDealing with the overlapping responsibilities between asking the questions verbatim and ensuring the questions made sense (unfortunately this wasn't always the case)

Auckland, New Zealand

Technical customer service representative for Sony Skills and responsibilities included:Customer service skillsProblem solving skillsTroubleshooting skillsMeeting KPIs around efficiency, time management, customer feedback and qualityWas one of the most knowledgable and experienced agents once the project had concluded