Jake B. Email & Phone Number

Live Oak, Texas

San Antonio, Texas Area

• Monitor and maintain server activity• Create OnBase data storage objects that meet access and retention needs• Monitor and configure workflow activity• Design and implement OnBase workflow solutions• Verify that scheduled processes and events are occurring without errors• Verify the successful destruction of data files that reached the end of their retention cycle• Design and implement a database maintenance plan• Develop basic OnBase troubleshooting techniques to isolate issues• Develop an OnBase user groups that satisfies the needs of users and branches• Create and maintain a testing/training environment that mirrors the production environment• Tier II level assistance with escalated issues from Help Desk• Monitor and resolve issues in the ticket queue• Provide technical assistance to IBC employees from all IBC branch locations (over 200 locations throughout TX and OK)• Provide and remove access to all employees• Train employees for use of software applications• Created and provided documentation on application installs• Perform routine maintenance on OnBase servers

San Antonio, Texas Area

• Keyed in financial data from imaged checks and deposits slips• Preformed account number corrections on incoming check images• Balanced incoming transactions from branches • Process and balanced daily incoming transactions from deposit express customers• Imported and balanced daily inclearing work files from federal reserve• Processed duplicate transaction report to identify duplicate transactions• Provided check image support for branch scanning• Prepared and processed bank statements in OnBase • Created procedures documentation on daily job functions for the department• Trained new and existing employees on daily job functions• Imported daily image files into OnBase system for retention purposes.