Jake Bily Email & Phone Number

Great Falls, Montana, United States

First hand hardware/software support for district-wide staff and students. I manage the Raptor sign-in system for all schools in the GFPS district and all users within that system. Layer one network management, installation and support including wiring network infrastructure in the school district buildings.

• Provide first line and single point of contact support to bank employees on a variety of issues over the phone, instant message and by e-mail.• Diagnose, determine solutions, and help callers restore system operations.• Use remote control, help desk tracking, and other tools to assist in remedying users’ incident.• Maintain, analyze, troubleshoot and repair computer systems, hardware, peripherals, telephony, and network connectivity.