Senior Team Lead
CurrentManage 30-60 agents directly. Staff/New hire training/on boarding. Assign daily tasks, productivity and accuracy supervision. Use a phone dashboard to monitor calls and production.Assign projects based on markets, membership, and counties, according to any and all restrictions/ special instructions set in place. Performance and attendance reviews. Schedule and execute weekly meetings to discuss goals and project status, create excitingly wild motivation for success! Project recommendations for efficiency. Conflict resolution regarding staff and scheduling. Communicate with staffing department regarding contract employees and members. 2016: Achieved 100-150% of multiple annual project goals within first two –three months.