• Managed my team’s “Request For Assistance” program by communicating between global teams to allocate opportunities to the proper resources.• Developed and maintained customer outreach program through targeted email campaigns aimed to enhance customer understanding of Microsoft Identity products and address their architecture/deployment questions.• Maintained our team's Azure DevOps knowledge base by routinely analyzing all work items, finding irregularities, and coordinating with the proper team members to update these work items.• Built NPS survey program to gather customer engagement feedback.• Created Power BI dashboard to track and visualize 465 inbound customer requests.

FY21 Q1 Attainment - 140% (pace)FY20 Q4 Attainment - 120%• Project manager for Strategic Enterprise accounts (10,000+ employees), working cross-functionally with Account Executives, Customer Success Managers, and Marketing.• Discovered new leads through internet research and social media monitoring/messaging, using tools such as Salesforce, Outreach, and LinkedIn Sales Navigator.• Managed prospecting status, data integrity, and forecasting in Salesforce.com.• Supported Marketing's outreach efforts by assisting in online and other marketing campaigns.• Exceeded weekly/monthly metrics and KPIs (appointments, qualified leads, new contacts, etc.)

FY20 Q1 Attainment - 196%xDR Pinnacle Club FY20 Q1 : 120%+ attainment in a quarter

FY19 Q3 Attainment - 129%FY19 Q4 Attainment - 120%xDR Pinnacle Club FY19 Q4 : 120% attainment over a quarter

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