* Deliberate planning, strategy and goal setting* Development of brand awareness and online reputation* Content management (including website)* SEO (search engine optimization) and generation of inbound traffic* Cultivation of leads and sales* Reputation management* Turning fans into customers.* Digital Marketing Manager* Content Marketing Manager* Customer Experience Manager

Main Roles and Responsibilities B2B Sales Processing.Account Management.Document ArchivingFace to face sales. Stock/ Hardware Purchasing.Planning Work Schedules for Multiple Teams.Preparing RAM Reports. Batching Monthly Sales Reports.Office 356 management. Adobe Photoshop.Adobe Autocad Design.Facebook Advertising.Website Development.SEO.

Main roles and responsibilities • Providing 24hr support to DevOps by monitoring Docker, Amazon AWS/MS Azure servers with Datadog/Zabbix. • Raising Ops tickets of system or HTTP outages via Jira. • Testing website environments via iPhone Apps every 2hrs. • Connecting to VPN and retrieving data logs from Mesos and Marathon. • Uploading Bash/Ruby scripts to GitHub/Stash via Terminal Mac and Ubuntu 16.4.• SSH to Bamboo servers and deleting logs.• Providing 2nd level support to external customers via Intercom.• Creating work instructions for employees with JIVE

Main roles and responsibilities • Organize incoming Email & Fax orders: Date them in accordance to production levels. • Distribute orders to staff members. • Dealing with Customers regarding orders and Technical Advice.• Data Input, • Developed The Derw Glass website.• Update the Website including Social Media.• Onsite PC Technician.

Main roles and responsibilities • Maintaining government records regarding tuberculosis test dates and customer details• Enforcing both, Veterinary practices and the public to adhere to the Government SLA• Cross corresponding with other establishments regarding Inputting data into a central database system• Contacting members of the general public regarding TB tests• Photocopying documents and controlling them as confidential.• Contacting Veterinary practices regarding test dates and booking

Main roles and responsibilities • Assisted in designing, roll-out testing and implementing the ticketing system Talisma of the Helpdesk department.• Logged any system/tool bugs, on Mantis reporting system, found during User interfacing via Helpdesk, UAT and quality of service tests.• Created and delivered new hire and cross-functional training on Helpdesk role, resulting in quick new hire ramp-up and full flexibility of cross role abilities within department.• Documented work instructions and process flows to enable full cross-functional flexibility within department.• Maintained categories in Talisma to reflect ever-changing User email types, resulting in useful reporting, which in turn resulted in FAQ development and proactive feature requests on websites, player and mobile platforms.• Published team reports to intranet for proactive information sharing with other departments.

St James Place BankingMain roles and responsibilities • Provided technical support for 5,000 users in England and Scotland.• Provided administration for Citrix Systems online application and printer servers, i.e. ending working sessions, print servers and locked accounts.• Resolved SJP intranet issues, by remotely logging into computers in various locations, using web based server.• Created Accounts and completed password resetting• Logged user inbounds calls via the Heat Ticketing system.

Ericcson SupportMain roles and responsibilities • Installed/uninstalled software remotely, using VNC software.• Created Accounts and completed password resetting/unblocking on Sap Systems.• Supported users in accessing intranet, maintained internal accounts using Active Directory, unlocked remote laptops using Pointsec Security System. • Managed queue and team resources during peak times.• Logged 2nd & 3rd line support calls using OVSD Ticketing System, resulting in managed escalated calls and subsequent reporting.• Trained core Ericsson staff in R&D procedures.• Assisted managers in Ireland, UK and France as their Regional Specialist.• Specialised support for Marconi User in UK and Italy.