Build and maintain key relationships, driving brand awareness and acquiring new clients. Establish and nurture relationships with existing referral sources, emphasizing long-term business. Represent TheKey in community settings, networking groups, and events. Ensure satisfaction of referral sources, cultivating ongoing business. Respond to client inquiries, conduct assessments, and convert prospects into long-term clients. Effectively communicate within the team to meet clients' needs and satisfaction. Provide active relationship management to our clients and referral partners. Maintain a working knowledge of TheKey's requirements and obligations. The Ideal Candidate: Minimum four years of sales experience in healthcare, home care, or a related field. Excellent customer service and sales skills. Proficient in Salesforce, Zoom, social media platforms, and Google products. Strong analytical skills for informed decision-making. Current driver’s license and willingness to travel 80% of the time. Flexible, adaptable, detail-oriented, and goal-oriented. Entrepreneurial spirit, high energy, and positive attitude. Success Factors: Passionate about creating awareness of long-term care services. Deep emotional intelligence and commitment to doing the right thing. Thrives in a challenging, consultative sales environment. Establishes strong working partnerships with internal teams. Drives synergy between referral sources, customers, and the internal team.How You'll Succeed: Meet KPIs/goals for activity, leads, and revenue/client starts.

• Lead and manage team of four sales associates for the Independent Living section of the premier 65-acre Continuing Care Retirement Community, providing guidance, training, and support to drive sales performance and achieve revenue & settlement targets.• Deliver monthly presentations at sales events to effectively communicate the value of Independent Living converting leads into sales opportunities.• Produce detailed weekly reports for key performance indicators, enabling data-driven decision-making and optimization of sales strategies.• Manage the pre-sales process, including handling inquiries, conducting tours, and following up with prospects to nurture leads and drive conversions. • Implement and manage sales strategies aimed at accelerating the sales curve for priority apartments, resulting in increased occupancy rates and revenue growth.• Oversaw the renovation process for released apartments, collaborating with internal and external stakeholders to ensure timely completion and market readiness.• Support sales process management and tracked key sales data to identify trends, opportunities, and areas for improving the sales pipeline.• Oversee, coordinate, and present at 35 sales events annually to showcase the community and engage with prospective residents, contributing to lead generation and sales conversion. • Cultivate and grow vital business partnerships to enhance brand visibility, drive referrals and expand outreach for the community. • Foster cross-collaboration with corporate marketing department to remove barriers and align sales strategies with broader marketing initiatives.• Key player in planning and development of new residential buildings, leveraging market insights and customer feedback to inform design and amenities. One of two employees asked to participate in Development and Demand study in San Diego, CA.

● Developed and maintained referral networks of prospective residents, leveraging relationship-building and networking skills to generate qualified leads.● Conducted sales tours of the 66-acre facility, effectively showcasing the amenities, features, and lifestyle offerings to prospective residents.● Lead community to highest occupancy rate in company history. Achieved through pandemic.● Successfully recruited new residents across various levels of care, including independent living, assisted living, and private pay healthcare, by addressing inquiries, providing information on facility requirements, and guiding them through the admission process.● Utilized outreach techniques to proactively engage potential leads and qualified prospects● Consistently met and exceeded sales goals by effectively leveraging persuasive communication, negotiation, and closing skills to convert leads into sales opportunities. ● Implemented a systematic approach to reviewing and updating contact databases, ensuring timely follow-up and maximizing opportunities from all lead sources.● Managed resident applications paperwork, ensuring accuracy and completeness, and verifying financial eligibility in compliance with regulatory requirements.

● Engaged with prospects through various sales activities, including phone calls, in-person meetings/tours, and group events, effectively increasing the quality and quantity of appointments attended by prospective clients.● Leveraged strategic messaging, tactics, and events to influence prospects and guide them through the sales process, resulting in successful conversions and revenue generation.● Implemented follow-up and retention programs to maintain ongoing engagement with prospects and clients, ensuring satisfaction and long-term relationships.● Managed the pre-residency interview process, including conducting financial analyses of prospect income, assets, and equity to facilitate informed decision-making and ensure a seamless transition.● Facilitated contract signing appointments, guiding clients through the paperwork and addressing concerns to facilitate a smooth and efficient transaction process.● Proactively analyzed inventory for 900 IL apartments to exceed established occupancy levels and move-in targets, implementing targeted sales strategies to maximize revenue and occupancy rates.

Mount Olivet Rolling Acres (January 1, 2013 - August 16, 2016) Program Supervisor • Ensured adequate supervision of residents• Conducted Annual review meetings for 20 residents• Scheduled and conducted Intake meetings for new residents• Monitored household upkeep needs, daily living routines, and staff schedules• Interviewed/hired, supervised, trained, disciplined, supported and evaluated 40 staff• Monitored budget implementation• Assessed, developed and evaluated the individual program plans for residents• Acted as liaison with day programs, county social workers, local community resources, parents, guardians, therapists and consultants• Developed and sustained community relations between residents, guardians, case managers, and day programs• Met, interacted with and conducted tours of facilities to prospective residents, families and case manager; provided extensive follow-up • Maintained high rate of resident occupancy • Attended community events and college job fairs in the area in an effort to attract staff and potential residents as well as support current residents

• Supervised, observed, trained, supported, and evaluated in-home staff• Scheduled, prepared, and executed intake, quarterly, and annual meetings• Wrote Quarterly Individual Progress Reports for 58 residents• Assisted with developing, writing, and implementing individual program plans • Co-managed 52 employees with two Program Coordinators • Prepared and submitted billing for 58 residents • Efficiently coordinated staffing for 20 residents

• Administration Office Assistant- Collected and organized signatures/pictures for various policies and gold cross identification records• Admissions Assistant- Organized and collected information for new potential residents • Administered tours to prospective residents • Updated and revamped company website• Maintained and update admission and preference forms• Served as assistant to CEO and other office administration staff

Provided direct care for vulnerable adultsDistributed medication, meals, and assisted with client's individual needsDirected daily living skills, self-esteem, social skills, and provided routine/structure to help Organized meal schedules and daily activities

Served breakfast, lunch, and dinner to residentsCleaned dining areas, washed dishes and unpacked food shipments