Jake Connell Email & Phone Number

Irving, TX, US

Redwood City, CA, US

Irvine, California, US

Madison, WI, US

Expert in implementation and development of automations for complex workflows. Heads up managed integration services and provides consultations for working with REST API endpoints for Widen Digital Asset Management (DAM), Product Information Management (PIM), and advanced proofer solutions. Created all custom connectors utilized by Widen on the Workato.

Madison, WI, US

Provided excellent support for customers and partners as technical expert on Widen's digital asset management software, API, and Single sign-on (SSO) integrations. Scoped, implemented, and maintained integration solutions on Integration Platform as a Service (IPaaS) solution. Developed, tested, and refined all custom integration applications for Widen.

Madison, WI, US

Kanata, ON, US

Directed the 24/7 Technical Support team for ShoreTel’s B2B SIP services Flex (cloud contact center solution), as well as Summit (Voice and SMS app platform). Managed the call center handling chat, email, phone, and web communication with enterprise customers to resolve support cases and incidents, ensuring service is performing above expectations and.

Supervisor of the department that handled all technical and sales-related support for a suite of professional audio and video editing software. Oversaw a team of both permanent employees and contingent workers that efficiently used JIRA to document and escalate issues to engineering team. Managed the Oracle Customer Relationship Management (CRM) solution.

Expert-level operator of entire Sony Creative Software (SCS) product line providing outstanding technical support through phone, email and chat service channels. Quickly learned to efficiently troubleshoot all products and effectively resolve customer’s complex issues. Assisted sales and operations teams by accurately and efficiently processing orders for.

Madison, WI, US

Built and designed Office of the Secretary of the Academic Staff website. Managed confidential files, provided desktop support and technical troubleshooting. Assisted with event planning and coordination.

Seoul, KR

Implemented official curriculum and assessments with fidelity. Prepared students for the Internet-based Test of English as a Foreign Language (TOEFL iBT). Led parent orientation and Q&A session. Teaching sessions were filmed as advertising segments for attracting prospective clients.

Instructed adult ESL students in conversational and business English. Independently created instructional materials and organized student outings. Led a lecture on class cohesion at professional development event for ESL teachers. Brought new business to employer through client referrals.

Seoul, KR

Led up to nine weekly classes focused on the language development of K-12 ESL students. Enhanced student learning by designing group activities. Developed projects to incorporate critical thinking skill building.