Jake Copson Email & Phone Number

United Kingdom

At Hootsuite, I have proven to be a valuable asset of the team recovering potential lost revenue as a dispute service specialist whilst gaining a wide range of experience using VISA, Mastercard, Discovery, PayPal and American Express portals. My role has also involved extensive work in developing and refining new chargeback processes, from the initial.

Coventry, England, United Kingdom

During my time as a Dispute and Chargeback Specialist I was one of the senior team members trained in handling specialist pre-compliance claims, Section 75 claims, fraud recoveries, and consumer chargebacks. I gained in-depth knowledge and expertise in managing and resolving various types of financial disputes using Visa regulations and the Consumer Credit.

Coventry, United Kingdom

Whilst in this role, I quickly rose to be a senior customer service agent as I was efficiently able to manage a high volume of inbound/outbound calls and browser based messages, ensuring prompt and professional responses to customer inquiries and concerns. I also regularly provided expert guidance and support to junior team members, through training and.

Coventry, West Midlands, United Kingdom

As a Rugby Match Day Steward, I played a crucial role in ensuring the safety, security, and overall experience of spectators at the stadium. My responsibilities included managing crowd control, directing attendees to their seats, and providing assistance with any queries or issues that arose during the event. I conducted thorough checks of tickets and.

As a Coventry University student ambassador, I served as a representative and advocate for my academic program, playing a key role in promoting the course and enhancing the student experience. My responsibilities included participating in open days, campus tours, and orientation events to provide prospective and new students with detailed information about.

During my time at St Giles Junior School I collaborated with Year 3 and Year 6 students and teachers to provide comprehensive educational support. This involved assisting with escorting Year 6 students on a five-day residential trip, actively participating in various activities such as rock climbing, abseiling, and kayaking to foster teamwork and personal.

Bachelor Of Science (Bsc), Forensic Investigations

Modules include: Criminal and Civil Law, Investigative Interviewing, Policing Studies, Professional and Academic Skills for Investigators.

A-Levels, Mathematics, Chemistry And Ict