Jake Coyne Email & Phone Number

Pottstown, PA, US

Philadelphia, Pennsylvania, United States

• Coordinated lodging arrangements for VIP guests, industry executives, and artists ensuring their comfort and satisfaction for various music festivals, including but not limited to Coachella, Stagecoach, Jazzfest.
• Tracked both wire and credit card payments of up to 500,000 dollars between hotels and Golden Voice, Insomniac, AEG, and other festival partners for settlements before, during, and after festivals
• Monitored budget allocations for lodging expenses and reconciled accounts whenever necessary
• Managed up to 10000 reservations for festival attendees including data collection, rooming lists, check-in processes, cross-checks, and in-person customer service and hospitality
• Oversaw and planned on-site lodging logistics, including check-in/check-out procedures, ticket and merchandise distribution, and handling any issues during the festival(s)
• Utilized Microsoft Word, Excel, and Google Docs to build up to 18 different hotel resumes and rooming lists per festival

PPL Center, Allentown, Pennsylvania, United States

• Supervised up to 20 part-time operators and housekeepers in maintaining the safety and cleanliness of the building and public spaces surrounding the arena both during event and dark days
• Utilized data sheets from Event Managers and Director of Events to direct part-time operators in completing event floor and main concourse layouts for 60 ice hockey games and events
• Oversaw up to 25 part-time and temporary employees in changeovers from ice hockey to events including the replacement and removal of ice decking, glass, in house stages, seat infills, retractable seats, safety rails.
• Assisted ice technicians with install and removal of ice and ice paint for hockey and fill in for Phantoms ice crew when needed
• Utilized Microsoft Office and ADP to assist Operations Manager with hiring, scheduling, and tracking hours of over 20 part-time operators and housekeepers for morning, daytime, and overnight shifts
• Completed courses and received certifications in Industrial Lift Truck Operations and Sensory Training

Freedome Mortgage Music Pavilion, Camden, New Jersey, United States

Freedom Mortgage Music Pavilion, Camden, New Jersey, United States

-Led small group of part-time employees to set, re-stock, replenish, and clean up to 15 concessions stands before, during, and after concerts and events taking place at the venue-Maintained and provided up-to-date counts on inventory of alcoholic and non-alcoholic beverages in warehouse-Distributed inventory to different concession stands and between both.

Wells Fargo Center, Philadelphia, Pennsylvania, United States

• Actively monitor and ensure the safety and readiness of the venue for 80 to 100 professional sports games and events annually
• Oversee the development and completion of event layouts provided by Director of Events and Senior Changeover Manager before, during, and following the conclusion of events
• Responsible for logging 25 to 50 incoming radio calls for operational requests throughout the duration of events and creating work orders for repairs when necessary
• Supervise changeover and event union employees throughout various event related issues
• Responsible for notifying the proper channels as well as verifying the completion of 25 to 50 operational requests

University Park, Pennsylvania, United States

University Park, Pennsylvania

• Conducted 45 interviews in the task of selecting an executive and administrative board for the 2019 and 2020 school years
• Oversaw the planning, development, and completion of approximately 200 events throughout two consecutive academic school years while utilizing a seven-figure budget created from student-fee capital
• Lead mandatory meetings every week where updates of the entire organization are discussed in addition to attending a minimum of 4 administration committee meetings per week where ideas are discussed and debated as to.
• Developed and implemented brand new organizational vision and mission statement for the 2020-2021 school year
• Implemented new communication and organizational structure within the SPA Executive and Administrative Boards through the use of Office 365 and Microsoft Teams and Sharepoint to promote an easier and more streamlined.

State College, Pennsylvania

State College, Pennsylvania

State College, Pennsylvania

Collegeville, PA

State College, Pennsylvania

• Calculate artist and concert inventory of up to 5000 pieces of merchandise 4 hours prior to shows
• Advertise merchandise through arrangement of inventory and display of items within the booth 2 hours prior to shows
• Tabulate and complete transactions that range from $40-$300 worth of merchandise in a rapid customer service environment
• Recalculate inventory of up to 4000 items at conclusion of shows and re-load boxes of inventory on to tour bus

University Park, PA

State College, Pennsylvania

• Conduct 50 interviews and cut down list of candidates to 34 based off of created applications, interview content, and experience in creation of Promo Team
• Instruct and oversee committee members through bi-weekly meetings and 10 small-concert events dedicated to marketing and advertising Movin’ On
• Lead team on the day of the festival in April through assisting Production Coordinator in assignment of roles
• Created multiple schedules utilizing Microsoft Excel that displayed time, name, and location of team members’ assignments

State College, Pennsylvania

Limerick, PA

Greenwich, Connecticut

• Used ticketing systems including Frontgate’s TAK and Intellitix to complete up to 20 daily transactions with customers ofTaste of Country, Country Jam, Headwaters Country Jam, and WeFest music festivals
• Acted as a customer service representative in handling up to 75 customer issues, concerns, or questions that needed to beaddressed over the phone or through email during daily eight-hour shifts. Issues were addressed.
• Worked on-site at WeFest Music Festival in Detroit Lakes, Minnesota doing various tasks including managing anddistributing tickets within the VIP Box Office, addressing customer service issues within the on-site Call.

State College, Pennsylvania

State College, Pennsylvania