• Enterprise account management of approximately 100-120 accounts. Built lastingrelationships with C-suite to ensure retention, growth, and satisfaction.• Managed account growth and upselling, renewals, legal inquiries and requests,basic support, contract negotiation, and creating a fanatical customer experience.Exceeded quota and every KPI consistently.• Collaborated with product managers and support teams to ensure seamlessonboarding and implementation.• Championed a proactive approach to customer success by identifying potentialissues through custom reports and analytics, alerting stakeholders to methods ofimprovement, and increased sales and prevented churn.• Created the CSM playbook which lowered the ramp quota period for new reps by50%.• Team leader and coach/ mentor of new reps.

• Responsible for net-new customers to Proofpoint and exceeded portfolio growthtargets in the first year.• Exceeded sales targets consistently by identifying new business opportunities andcreating customized solutions for clients.• Developed new monthly prospecting approaches which became adopted by theentire commercial sales org of over 200 employees.• Managed 6 trade show events to drive customer awareness and marketing efforts,4 in person and 2 virtual, and exceeded the lead generation goal at all of them.• Strong understanding of the security and threat landscape and how to sell intosecurity minded accounts.

• Launched a new security product for the SolarWinds portfolio.Developed product documentation to communicate upcoming features andproducts to internal teams.• Collaborated with sales teams to develop effective training materials that droveincreased product knowledge among staff members, resulting in higher closerates.• Analyzed metrics to measure product performance.

• Managed a portfolio of 150 key accounts from every vertical, ensuring high levelsof client satisfaction and retention.• Became a certified product expert for all SolarWinds products which allowed me toshorten sales cycles and exceed quarterly targets.• Average sale was $12.5k compared to the $10k company average. Closed 4 dealsfor over $100k including 1 deal with a Fortune 100 Bank for $500k which became acatalyst for a $2.5 million-dollar deal that closed after I transferred to the productteam. One of the largest deals in company history.• Developed deep relationships with my customer base as well as our network ofresellers which allowed me to consistently exceed KPIs.• Promoted each year based on performance.

• Targeted existing customers that were only utilizing a single SolarWinds productand upsold them to adopt the larger portfolio.• Taught myself the technical details of all 13 core products to be able to demo themfor customers without the aid of an engineer which shortened the sales cycle byweeks.• Converted 30% more leads than the company average which quickly secured meadvancement to become an account manager with a set book of business.

• Promoted to Tier 4, the highest sales tier, faster than any other rep in the history ofthe St. George office.• Number 1 sales rep company-wide for Feb 2016 out of over 400 sales reps with 5other finishes in the top 10.• Exceeded quota consistently and trained new employees.

Installed and set up wireless internet in homes and businesses.

Customer service for clients in Massachusetts and Northern CaliforniaScheduled and organized city inspections, installations, and electrical maintenanceCustomer Escalation Specialist

Helped to develop new team membersDemonstrated exceptional customer service as shown from 100+ customer surveys all stating at least 95% satisfactionSuccessfully completed Apple iOS Advisor Training course with a perfect scoreMaintained perfect employee performance metrics on a monthly basis

Supervised five employees on multiple projects in the installation and finishing of custom hardwood floorsLocations of projects supervised include: The Salt Lake City LDS Temple, The Mormon Tabernacle on Temple Square, Brigham Young University, The University of Utah, and Weber State University