Jake Dea Email & Phone Number

Responsible for determining and monitoring eligible sales events that generate consistent and sustained increases in premium and for calculating the increased annualized premium to ensure accurate sales reporting.

Manages more complex premium & billing cases in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards. Monitors and reviews more complex premium & billing cases to ensure proper completion including researching deep issues, and that the information is in good order. Troubleshoots issues with premium & billing to identify more complex root cause and issue resolution. Acts as the first point of contact for escalated issues from junior team members providing responses and a diverse range of information; further escalates issues as needed. Independently responds to complex customer inquiries and performs research to resolve high priority escalated issues/concerns with a sense of urgency in order to foster a recommendable customer experience. Creates reports and Excel spreadsheets for data reporting and problem solving. Assists with more complex reporting, including internal controls and process documentation, to maintain financial controls. May assist with monitoring and tracking quality to support quality goals. Audits customer data for accurate implementation of ongoing premium & billing processing. Recognizes more complex issues/concerns and suggests process improvements and system enhancements. Creates and maintains procedural documentation. Attends meetings and conference calls and participates in projects/initiatives involving various levels of internal and external staff and management. Assists with new-hire orientation activities

Omaha, Ne

Responsible for reviewing, assigning, and processing all incoming Worksite premium. Manage premium suspense and groups within assigned region not paying as billed or in a timely manner. Accountable for billing experience while providing quality service to groups, brokers, and regional group office representatives regarding premium issues and research.

Omaha, Ne

Assist insured members, dental offices, doctor's offices, and employers to verify coverage, communicate claim status and results, and solve claim and enrollment issues to provide a comprehensive, positive customer service experience dealing with disability, life, and dental claims.

Auburn, Ne

Calculate sold inventory nightly and allocate proper restock. Prepare various aspects of the theatre for daily showings. Accommodate customers by selling tickets, concessions and taking phone calls. Train new workers. Clean theatre before and after the show. Asked to provide input on potential new hires. Enhance communication skills through interactions with customers and other employees.

Auburn, Ne

General demolition and installation of various home improvement and remodeling as well as building of new structures and concrete surfaces.

Maryville, Mo

Assigned a specific sport to create and implement promotional plans for that particular sport. Duties also include: participating in special events planning for activities such as National Girls and Women in Sports Day, Fall Classic at Arrowhead and Midnight Madness.

Auburn, Ne

Assembled commercial lawn mowers of John Deere and Gravely brands as well as Husqvarana and Bluebird power rakes. Communicated with line leaders, welders, painters, and other members of the assembly line to ensure quick and correct assembly.

Auburn, Ne

Mowed and trimmed grounds and athletic fields weekly. Provided set up and tear down in facilities for events. Aided the custodial, maintenance, and grounds crews with needs throughout the summer. Gained time management and decision making experience working on several tasks unsupervised.

Otoe, Ne

Installed gutters, siding, soffit and fascia on homes and businesses. Demolished old decks and constructed new ones. Replaced old windows and doors making them more energy efficient. Strengthened teamwork and communication skills.

Maintained lawns for 10 households and businesses throughout the summer. Generated monthly receipts for customers. Gained new clients through old client referrals. Attained experience for managing own business.

Bachelor Of Science, Double; Business Management / Marketing, Graduated

Activities and Societies: NSCS, Athletics Department Intern, Intramural Athletics

General