• Resolve customer complaints regarding sales and service.• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.• Effectively manage five different retail stores and different departments.• Correctly complete the daily tasks of the business.

• Resolve customer complaints regarding sales and service.• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.• Determine price schedules and discount rates.• Review operational records and reports to project sales and determine profitability.• Monitor customer preferences to determine focus of sales efforts.• Represent company at trade association meetings to promote facility.• Manager on Duty for entire facility.