Jake Downes Email & Phone Number

As a team leader at TSA Group, I provide customer experience solutions to some of the largest and most respected brands in Australia and New Zealand. I have over two years of experience in leading, motivating, and developing teams across different industries, such as aviation, insurance, and telecommunications. I have successfully managed multiple projects, delivered high-quality results, and exceeded client expectations. Some of my achievements include increasing customer satisfaction, reducing customer churn, and improving operational efficiency. I am passionate about creating a positive and collaborative work environment, where my team members can thrive and grow. I am always eager to learn new skills and explore new opportunities. My core competencies include teamwork, team leadership, team motivation, communication, problem-solving, and customer service.