Jake Dube Email and Phone Number

Assist in daily operations of both hotel properties working directly with each department headAccount management.Directly manage 10 team members between both properties.Create weekly and daily reports to send to ownership group.First point of contact with ownership group to answer questions on hotel operations.Worked directly with GM to make top line budget for each department.Head of the concierge team and assisted in developing connections across town for concierge associates.Manager on duty and the first manager to start de-escalation with any upset guest.Ensure all Marriott standards are upheld and implemented across all departments.Analyze data to forecast the hotel sales for each quarter properly.Assist the sales department in creating promotional deals and marketing for the hotel.Lead daily huddle meetings to communicate changes in Marriott standards.Assisted Head Accountant to ensure all invoices are paid in a timely manner.Product procurement and inventory management. Interviewing and onboarding new associates

Develop and implement a sales and marketing plan for the hotel, in order to increase revenue and occupancy rates.Identify potential clients, including corporate clients, travel agencies, and event planners, and maintain ongoing relationships with them.Respond to inquiries from potential clients, negotiate contracts, and handle all aspects of the sales process, from initial contact through to closing the sale.Coordinate events and meetings held at the hotel, including room setup, catering, audiovisual equipment, and other logistics.Work with other hotel staff, including housekeeping and maintenance, to ensure that all event spaces are kept clean and well-maintained.Manage the hotel's social media accounts and online presence, in order to promote the hotel and attract potential clients.Attend industry events and conferences in order to stay up-to-date with the latest trends and developments in the hospitality industry.Prepare reports and presentations for the hotel's management team, in order to track sales and marketing efforts and identify areas for improvement.Develop and maintain relationships with local businesses and community organizations, in order to promote the hotel and increase awareness of its services.Perform other duties as assigned by the hotel's management team.

Greet guests as they arrive at the hotel, assist with check-in and check-out procedures, and provide general information about the hotel and its amenities.Handle guest inquiries, complaints, and requests promptly and professionally, and ensure that all guest needs are met to the best of your ability.Answer phone calls and make reservations, as well as respond to email and other forms of communication from guests.Process payments and maintain accurate records of financial transactions, including balancing the cash drawer at the end of each shift.Work collaboratively with other hotel staff, including housekeeping and maintenance, to ensure that all guest needs are met and the hotel is kept clean and well-maintained.Keep up-to-date with all hotel policies and procedures, as well as local attractions and events, in order to provide guests with the most accurate and helpful information possible.Maintain a positive and professional demeanor at all times, and ensure that all guest interactions are conducted with the highest level of customer service.Assist with administrative tasks such as filing, data entry, and report preparation as needed.Attend training sessions and staff meetings to stay up-to-date with the latest hotel policies and procedures.Perform other duties as assigned by the hotel management team.

Helped facilitate and plan trips to Big Sky resorts for guests. Was a general information source for the local area and assisted in enhancing the experience at Big Sky Resort and the greater Big Sky region.

Lead groups of 8-10 on week-long backpacking trips and groups of 20 on day trips through the Adirondack wilderness. Lead and co-lead sessions in all program areas (Art, Adventure, Waterfront, & Nature). Responsible for the overall care and safety of campers while engaging and facilitating a positive experience at camp.

Managed facets of NCAA compliance work for the athletic department. Maintained team logs, worked directly with coaches and athletes to help with any compliance questions. Personally was responsible for the entire athletic department's completion of Title IX requirements. Worked with the University community to set up events for student-athlete development and engagement.

Prepared dining room for guests, assisted in the menu and drink choices. Responsible for the overall positive guest experience. Being attentive to guests’ needs and communicate with the kitchen to adhere to any dietary needs of the guest. The point man in communication between servers and kitchen to ensure food was prepared and served properly and in a timely manner.

Point of contact with all brewery guestsGave guests beer and food recommendationsProcessed food orders and ensured all guest's needs were metCleaned and sanitized all public areas

Established new relationships with companies and businesses across the city for future collaboration projects. Created and maintained internal communication practices, responsible for reworking company website and creating blog/ social media content. Coordinated with individuals and groups on community outreach events and assisted in producing the Water Quality Report for 2019.

Responsible for all photography and videography for Camp. Updated social media frequently with pictures of the week along with the creation of the "End of the week video". Would lead day trips with groups of 15 on hikes through the Adirondack wilderness. Responsible for overall camper safety and experience.

Worked within the Sports Information Office and assisted in the day to day activities. Updated student-athlete bios, created game write-ups and highlight videos for the athletic department's website, assisted in live-streaming athletic events and organized all online files and data.

Helped the professor with grading assignments, overall lesson plans, and taking attendance. Was responsible for working with students in one on one situations and facilitating class discussions. Created study review sessions before every test and was the point person in communication between students and professor.

I maintained the park and its facilities. Frequently was using large machinery like tractors and dump trucks. Kept facilities cleaned, picking up trash and refilling supplies as needed. Worked on trail maintenance and upkeep of other buildings around the park.

Waited on tables and worked directly with clientele. Suggested food and beverage options and made sure the customer was happy and satisfied. Kept track of bills and tips, and balanced the money of each shift. After serving hours were over, cleaned and closed the restaurant.

Opened and closed pool area. Kept pool facilities clean and safe. Monitored patrons as they utilized pool area.

Opened and closed pool area. Kept pool facilities clean and safe. Monitored patrons as they utilized pool area.

Teaching students of various ages how to ski. Responsible for teaching groups of 5 and larger students each developing skills and knowledge of skiing.