Jake Ellithorne Email & Phone Number

Adept in forging and fostering long-term relationships with customers and clients to ensure satisfaction and loyalty to the company. Excel in identifying and engaging with potential clients, comprehending needs and requirements, and creating tailored solutions to meet specific needs. Demonstrated excellence in collaborating with internal teams to ensure smooth delivery of products and services to clients aimed at resolving any issues/concerns. Client-focused individual with excellent communication, negotiation, and interpersonal skills, as well as the ability to build trust and rapport with clients. Deft at analysing data and trends to identify opportunities for growth as well as developing strategies to maximize customer retention and revenue. Instrumental in delivering exceptional leadership across fast-paced and deadline-driven environmentsOversaw and monitored daily outbound calls to liaise with customers and suppliers. Ensured compliance with customer SLAs and effective execution of BAU tasks by serving as shift leader. Led team of customer operations support specialists to administer workflow and ensure smooth daily operations. Scheduled and assigned tasks to team members with keen focus on tracking team performance and delivering effective coaching and development opportunities. Optimize team performance to meet organizational goals.Strong information technology professional who graduated from Sheffield University.

Listed skills include Visual Basic, Website Development, Video Editing, Cloud Computing, and 3 others.