Jake Engstrom Email and Phone Number

Providing onboarding support for all FT hires in Venue Nation, Regions, Joint Ventures, and Touring divisions.

-Managing box office night-of-show.-Distributing VIP, AA, and Photos passes credentials.-Communicating with Tour Manager and Production Manager for special requests and ensuring the artist’s guest list is accurate and complete.-Running nightly audits, reclassing, and monitoring the show in Host and TM1 systems.-Solving guest issues in regard to Ticketmaster transfers and 3rd party platform Ticketmaster purchases.-Monitoring email for guest inquiries requests and ADA requests.-Social media posts for the Sound’s Instagram page.

-Inspected physical and digital proof of vaccination and photo identification-Properly posted company policy and guidelines for entry to venue at entrance and adjacent areas-Calmed and defused stressful verbal conflicts with patrons-Help instruct patrons on how to conduct a self rapid test for Covid-19

-Assisting touring crews in day-of-show affairs-Conduct load-in and load-out of band gear

-Oversaw the day to day operations of retail store department-Conducted scheduling of all retail associates on weekly basis-Supervised amphitheater operations representing HOB during summer concert series-Managed and operated band merchandise on nightly basis including artist settlements and selling-Preformed monthly inventory counting and logging of store and stockroom-Accepted and shipped boxed merchandise via UPS Campus Ship program with other HOB venues-Assisted restaurant department management and special events department when needed-Attended weekly interdepartmental manger meeting and bi-weekly corporate conference call-Key holder

Retail SalesBand Merchandise Sales and Settlements

-Taught new General Manager their role and responsibilities.-Lead staff during incoming shipment days.-Offloaded and unpacked boxes off truck.-Scanned each individual barcode and inputted them into system inventory manifest on a weekly basis.-Traveled to different stores across San Diego to help count inventory with other managers.-Key holder