As a Desktop Support Technician at Special Operations Command Europe, I provided technical support, system administration, and end-user assistance for various IT systems and devices. I leveraged my skills in network troubleshooting, system monitoring, and problem-solving to ensure optimal performance and reliability. I also maintained an active secret clearance and a Security+ certification, demonstrating my commitment to security and compliance.Prior to that, I served as an Administrative Operations Specialist, Desktop Support Representative, and a Vehicle Mechanic in the US Army for seven years, gaining valuable experience in project management, resource allocation, operational improvement, and vehicle maintenance. I collaborated with team leads and other stakeholders to deliver projects on time, troubleshoot issues, and implement solutions. I also obtained an Endpoint Administrator Associate certification from Microsoft, enhancing my proficiency in hardware configuration and Microsoft 365. I am eager to further develop my system administration expertise and pursue new challenges in the IT field.