Jake Everett Email & Phone Number

London

• I worked with a group of Admins Supporting up to 2000 users in the org.
• Supporting all users on a daily basis with any Support requests or general queries through email and various slack channels before moving to a ticketing system to help track and manage requests more effectively through.
• Help support and configure various integrations:… Show more
• Help support and configure various integrations: Hubspot, Getfeedback, Salesforce CPQ and Certinia (Formerly known as FinancialForce)
• Running various reporting and dashboards looking for any data gaps and providing data to key stakeholders to help keep the data clean and up to date.
• Lead meetings for new configuration requests or supporting to update current processes to be more efficient.

Essex

• To provide administrative support to all of the clients within the Salesforce Platform updating existing data/functions/processes or creating new ones which includes:
• Automation (Process Builder, Validation Rules, Workflows)
• Object Management (Field Admin, Record Types, Page Layouts)
• User Management (User Setup, Profiles, Permission Sets)
• Data Management (New and existing data changes.
• Email Alerts/Templates

Basildon

• I currently help manage over 50 members of staff within 3 Merchant Acquiring Helpdesks (Allied Irish Bank, First Data & Lloyds Cardnet) to deliver excellent customer service.
• Use of various terminal management systems such as Salesforce, Citrix, Base24, Workforce Management, Nice call monitoring system.
• Monitoring service levels by corresponding with resource planning to ensure work is completed within agreed SLA's and scheduling shift changes to have a postive impact on… Show more
• Monitoring service levels by corresponding with resource planning to ensure work is completed within agreed SLA's and scheduling shift changes to have a postive impact on service.
• AHT
• Floor walking on a daily basis to help agents with any queries they may have during calls.

Basildon

• Inbound/Outbound merchant account enquiries via telephone.
• Helpdesk team box duties include dealing with queries from internal/external departments as well as third party companies.
• Taking on more responsibility to help me develop as a Senior Agent.

• Key holder responsible for opening/closing of the store.
• Responsible for items being bought into store and ensuring they are up to company standards before buying them from the public.
• PAT testing all electrical appliances for any defects.
• Stock checking on a monthly basis to keep stock levels accurate and reporting any discrepancies to management.

• Key holder responsible for opening/closing of the store.
• Setting daily store targets for staff to work towards to help hit company KPI’s
• Stock checking on a monthly basis to keep stock levels accurate and reporting any discrepancies to management.
• Receiving deliveries on a daily basis and booking in all new stock.
• Floor walking to help drive sales to a maximum where possible.

Information Technology, Btec Diploma

Education record