Jake Ferderer

Jake Ferderer Email and Phone Number

Senior Consumer Care Agent at Wizards of the Coast @ Wizards of the Coast
renton, washington, united states
Jake Ferderer's Location
Seattle, Washington, United States, United States
Jake Ferderer's Contact Details

Jake Ferderer work email

Jake Ferderer personal email

n/a
About Jake Ferderer

Jake Ferderer is a Senior Consumer Care Agent at Wizards of the Coast at Wizards of the Coast.

Jake Ferderer's Current Company Details
Wizards of the Coast

Wizards Of The Coast

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Senior Consumer Care Agent at Wizards of the Coast
renton, washington, united states
Website:
wizards.com
Employees:
1008
Jake Ferderer Work Experience Details
  • Wizards Of The Coast
    Senior Consumer Care Agent
    Wizards Of The Coast May 2024 - Present
    Seattle, Washington, United States
    View
  • Wizards Of The Coast
    Game Support Representative
    Wizards Of The Coast Nov 2020 - May 2024
    Renton, Washington, United States
    As a member of the Live Ops team, I use the @Wizards_help Twitter and Reddit Accounts to assist customers via social media.Alert members of other teams about public sentiment and potential issues as they arise.Create public-facing social media posts and responses that emphasize white-glove level service and attention to detail.Answer Questions about Wizards of the Coast games and platforms, as well as direct customers to the appropriate teams to assist with specific issues or concerns.Use Microsoft Excel to track and collate customer reviews following new app releases.
    View
  • Gen Con Llc
    Events Admin
    Gen Con Llc Mar 2020 - Apr 2020
    Seattle, Washington, United States
    Reviewed events submitted for participation in the Pop-Up Gen Con program, as well as the Convention itself.Acted as point of contact for Event Organizers and Game Store Owners seeking information on Gen Con.Kept track of sales orders and pending payments via Microsoft Excel and Google Docs.Laid off due to COVID19 pandemic.
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  • Comc.Com
    Order Fulfillment Specialist
    Comc.Com Sep 2019 - Mar 2020
    Auburn, Washington, United States
    Retrieved items from the warehouse daily for order fulfillment.Split, sorted, packaged, and shipped orders to customers.Assisted with warehouse maintenance as needed (i.e. Assigned item locations, consolidated items).
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  • Wizards Of The Coast
    Game Support Representative (Contractor)
    Wizards Of The Coast Sep 2018 - Sep 2019
    Renton, Washington, United States
    Worked a 1-year contract assisting customers via email and phone support, as well as packaging and shipping items for product replacement. During the second half of this contract period I became a member of the Live Ops team, and primarily assisted customers through social media.
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  • Fireworks Galleries
    Material Handler
    Fireworks Galleries Aug 2016 - Sep 2018
    Seattle, Washington, United States
    Sent daily shipments of products to eight retail locations.Was in charge of maintenance and organization of Apparel and Personal Care departments at the distribution center. Assisted with cycle counting and receiving shipments from vendors.
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Jake Ferderer Education Details

  • Kent Phoenix Academy
    Kent Phoenix Academy
    High School Diploma

Frequently Asked Questions about Jake Ferderer

What company does Jake Ferderer work for?

Jake Ferderer works for Wizards Of The Coast

What is Jake Ferderer's role at the current company?

Jake Ferderer's current role is Senior Consumer Care Agent at Wizards of the Coast.

What is Jake Ferderer's email address?

Jake Ferderer's email address is ja****@****rds.com

What schools did Jake Ferderer attend?

Jake Ferderer attended Kent Phoenix Academy.

Who are Jake Ferderer's colleagues?

Jake Ferderer's colleagues are Sarah Chaffee, Bj Ogden, Jonathan Miller, Wei Guan, John Carter, Annie Sardelis, Samuel Munos.

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