Jake Ferderer Email & Phone Number

Seattle, Washington, United States

Renton, Washington, United States

As a member of the Live Ops team, I use the @Wizards_help Twitter and Reddit Accounts to assist customers via social media.Alert members of other teams about public sentiment and potential issues as they arise.Create public-facing social media posts and responses that emphasize white-glove level service and attention to detail.Answer Questions about Wizards of the Coast games and platforms, as well as direct customers to the appropriate teams to assist with specific issues or concerns.Use Microsoft Excel to track and collate customer reviews following new app releases.

Seattle, Washington, United States

Reviewed events submitted for participation in the Pop-Up Gen Con program, as well as the Convention itself.Acted as point of contact for Event Organizers and Game Store Owners seeking information on Gen Con.Kept track of sales orders and pending payments via Microsoft Excel and Google Docs.Laid off due to COVID19 pandemic.

Auburn, Washington, United States

Retrieved items from the warehouse daily for order fulfillment.Split, sorted, packaged, and shipped orders to customers.Assisted with warehouse maintenance as needed (i.e. Assigned item locations, consolidated items).

Renton, Washington, United States

Worked a 1-year contract assisting customers via email and phone support, as well as packaging and shipping items for product replacement. During the second half of this contract period I became a member of the Live Ops team, and primarily assisted customers through social media.

Seattle, Washington, United States

Sent daily shipments of products to eight retail locations.Was in charge of maintenance and organization of Apparel and Personal Care departments at the distribution center. Assisted with cycle counting and receiving shipments from vendors.