Jake Fleischer Email & Phone Number

Pittsburgh, Pa, Us

- Provide presales design, discovery and pricing development for targeted potential partners while working with business development teams. - Specializes in designing lifecycle services and solutions that best fit a partner’s/customer’s needs within Ricoh’s portfolio of technical services.- Drives positive new customer experiences and effective use of business development time regarding the discovery process.- Ensures alignment with Ricoh’s internal lines of business resources to effectively construct a Services offer that appropriately aligns with Ricoh service capabilities.- Leads initiatives to improve current Ricoh service offerings to encompass the special needs of strategic Service Advantage partners.- Leads communication of customer needs to operational teams and provides program management guidance, onboarding team support and continual process improvement.

Greater Pittsburgh Area

Supports the development, implementation and management of national operations programs. Directs the team to ensure consistent operations and fulfillment of customer and company-specific SLAs. Leverages technology, solutions and operational methodologies to create the value proposition for both internal and external customers. A key contributor to the implementation and success of proprietary solutions. Supports field understanding/knowledge of specific solutions, ability to design, price, scope, implement, and operate effectively. Partners with leaders across business lines to deliver expected results for the programs, and acts as a liaison between parties.

Greater Pittsburgh Area

Effectively lead technical professionals who support multifunction devices and their implementation on a variety of customer’s networks, and service adjacencies, including smart lockers and IT Smarthands. Duties include, but not limited to: - High level customer support, satisfaction and complaint escalations- Employee workload, training, development, and succession - Enterprise level customer support through MOR and QBR engagement and delivery- Revenue generation through increased customer services and support- monitored and coached through weekly team calls- Cost control through parts, labor and supply management - Strategic planning for continued team improvement- Billing and service contract issues and resolution - Sales personnel training and sales/TS/MS cohesion- Oracle R12 and OFSC application management and support- HR duties and responsibilities

Responsible for supervising 7 techniciansManage team workload and territory assignmentsHandle high level customer complaints and resolutionsProvide technical support for complex troubleshootingTroubleshooting and repair of small to large volume, black and white and color Ricoh and Canon copiersNetwork installations and maintenance including both peer to peer and client-server applications

Troubleshooting and repair of small to large volume, black and white and color Ricoh and Canon copiersNetwork installations and maintenance including both peer to peer and client-server applications Assisting fellow technicians with repair, networking, troubleshooting and customer service issues

Troubleshooting and repair of small to large volume, black and white and color Ricoh, Sharp and Panasonic copiersNetwork installations and maintenance including both peer to peer and client-server applications Assisting fellow technicians with repair, networking, troubleshooting and customer service issues

Troubleshooting, installation and repair of small to large volume Canon copiersParticipated in sales and contract callsTrained customers on copier operationNetwork troubleshooting and supportAssisting in supervising three technicians

Troubleshooting and repair of small to large volume copiersMachine installation in multiple networking environmentsProvide technical support at assigned client sitesProfessionalCanon black and white segments 1-6, ImageRUNNER C3200/20, Certifications C28, 3380, C40, 45,5180Ricoh black and white segments 1-6, Ricoh MPC color seriesKonica Minolta bizhub PRO C500ProfessionalExperience on PC and MAC platforms, Windows network Skillsapplications, Microsoft Office Suite,Mappoint, Adobe PhotoShop, Oracle basics and applications, computer hardware and software repair

Electronics Technical Certificate, Electronics Technology Program

Technical Diploma, Electronics Technology