Jake Garner Email & Phone Number

Lawrenceville, Ga, Us

Atlanta, Georgia, United States

Atlanta Metropolitan Area

In my role at Inspire Brands, I lead efforts to enhance operational efficiency by refining software packaging and deployment processes, developing innovative scripting solutions, and providing comprehensive support across various systems and peripherals for all corporate-owned Arby’s.Responsibilities and Achievements:Spearheaded software packaging and deployment initiatives, working closely with internal developers to optimize restaurant software and managing the LANDesk environment to ensure seamless software delivery. Developed and deployed practical applications, such as a Health Check tool, allowing quick identification and resolution of issues by service desk and end users. Enhanced POS functionality using VBScript, improving user interactions and overall experience with the PAR/Brink POS software. Created advanced and automated Windows imaging solutions, utilizing Sysprep, MDT, and PowerShell, to improve system reliability and reduce the need for manual interventions. Executed meticulous LANDesk migrations, moving the PCI environment first to a new on-prem core and then to Azure, along with a separate corporate environment migration, achieving enhanced system integration and operational efficiency. Developed detailed documentation and conducted training sessions for end users and Level 1 and 2 support personnel, elevating organizational knowledge and troubleshooting capabilities.

During my short-term contract at Pivotts, I delivered specialized remote technical support for multiple prestigious clients, resolving diverse technical issues and maintaining high customer satisfaction levels.Responsibilities and Achievements:Delivered high-quality, multi-customer support in a ServiceNow environment, resolving issues related to Citrix and Microsoft applications and Active Directory accounts. Effectively used advanced support applications, including LogMeIn Rescue, SCCM Remote, and Bomgar, to deliver precise remote support and issue resolution. Collaborated effectively with local support staff, solving critical issues promptly and maintaining seamless service delivery standards. Maintained a high standard of documentation clarity and accuracy, ensuring optimal communication and understanding of support efforts.

Atlanta, Georgia, United States

I served as a critical actor at NCR, implementing software deployments and offering advanced IT support aimed at enhancing user experiences for 34,000 global employees. Spearheaded initiatives to optimize operational processes, developed applications to address specific needs, and addressed complex IT challenges.Key Responsibilities & Achievements:Software Deployment Excellence: Orchestrated comprehensive software deployments, resolving intricate technical issues and mitigating downtime.Custom Application Development: Engineered tailored solutions and utilities, enhancing workflow efficiency and overall productivity. Advanced Process Automation: Employed PowerShell scripting to automate various internal processes, reducing manual interventions and bolstering accuracy. Collaborative Problem Solving: Partnered with vendors, including Microsoft, to address and resolve substantial product and software issues, reinforcing system reliability. Training & Support Provision: Created and provided precise training materials and advanced support for various Microsoft products, fostering improved user knowledge and adherence. Print Driver Deployment: Customized and deployed drivers for diverse printer brands, ensuring seamless integration and functionality across the board. Process Enhancement: Automated tasks and streamlined workflows, ensuring operational efficiency and productivity.

Columbus, Georgia, United States

As a representative of IT Field Operations, my role was integral to supporting NCR’s Columbus manufacturing campus. My focus was on enhancing network infrastructure, enabling seamless software implementations, and troubleshooting a variety of IT issues across different operational environments.Key Responsibilities & Achievements:Infrastructure Optimization: Played a key role in the design and implementation of network infrastructure for a new storage facility, focusing on the deployment of scalable and robust solutions. Software Implementation Excellence: Oversaw the testing, implementation, and upgrades of critical software in manufacturing and shipping, promoting optimal operational efficiency. System Reliability Assurance: Addressed and resolved hardware and software issues related to PCs, ensuring minimized downtime and sustained system availability. Efficient Equipment Setup: Configured and prepared new and refurbished PCs and workstations, achieving high levels of performance and user satisfaction. Routine Maintenance and Support: Maintained various IT equipment including PCs, scan guns, and printers, extending their longevity and maintaining optimal functionality.

Flowery Branch, Georgia, United States

During this internship, I was immersed in computer diagnostics and hardware replacements, focusing on diverse computer-related issues resolution while enhancing customer satisfaction through exemplary service.Key Responsibilities & Achievements:Computer Diagnostics Expertise: Diagnosed and resolved a multitude of computer issues, optimizing system performance and reliability. Hardware Installation Proficiency: Performed accurate and efficient hardware replacements and installations, ensuring optimal system functionality. Customer Service Excellence: Delivered insightful solutions and configured in-home wireless networks and computer systems, resulting in elevated levels of customer satisfaction and experience. Sales Assistance: Actively participated in computer and computer equipment sales, leveraging product knowledge and customer engagement skills.

San Jose, California, United States

In this enriching role, I worked meticulously alongside the development team, focusing on quality assurance for mobile applications, to identify and rectify errors, ensuring the delivery of superior and reliable products.Key Responsibilities & Achievements:Mobile Application Testing: Executed extensive and detailed testing of applications, validating their reliability and functionality. Product Quality Enhancement: Identified and communicated errors and anomalies to the development team, contributing to product refinement and quality. Collaborative Development Support: Established a synergistic relationship with developers to enhance application performance and reliability.