I am responsible for reviewing the technology needs of individuals and the company, including disability needs. I also participate in the Avangrid Diversity Council, where I provide management and oversight of meetings and activities, as well as general BRG management and development. In addition, I have implemented measures to reduce the environmental impact of the company. I have also hosted webinars and group activities/events to engage and educate stakeholders. I have also designed, implemented, operated, and managed systems to ensure environmental sustainability and compliance. I oversee company-wide communications, develop initiatives, and establish partnerships. I promote education and resources to support an environment that increases awareness and importance of customers and colleagues with disabilities or additional needs. I have also built and highlighted a pool of resources within the company. I promote consciousness of disability challenges and experiences for those with additional needs. Finally, I have created partnerships between the organization and NGOs working with disabilities.

• Develop the architecture of Avangrid Telcom needs and solutions to support • Direct management of a $20M+ OPEX budget and a $10M CAPEX budget• Manages a Large geographically diverse team of Avangrid employees • Working with both local and global partners in the development, execution and continuous improvement related to all telecommunication services • Determine the company’s current and future telecommunication needs.• Regularly review business needs and work to develop solutions to meet those requirements• Oversees the use and productivity of technology• Mobile device services support and maintenance• Lead the implementation of global models and solutions• Understanding the needs of the local SAP clients as well as performing duties in such a manner to meet all regulatory, internal as well as external audit requirements• Coordinate and prioritize the companies demands, with a special focus on mobility, to obtain continuous efficiencies and provide technological solutions• Fixed phone (VoIP) services support and management • Analyze business requirements and drivers to identify opportunities for technology advancement. Identify critical deficiencies and recommend solutions for improvement• Collaborate with infrastructure and application teams in the first implementations of new technologies and engaging with partners to ensure technology platform readiness.• Responsible for the overall project control and reporting, providing leadership and coordination of the scheduling, cost controlling and reporting processes and functions• Define, develop, and implement a Telcom strategy that reduces risk and provides resiliency, while being designed to rapidly enable business initiatives• Identifying national and global telecommunication needs.• SOX and US GAAP reporting coordination and SAP RE program development and management• Special projects within the Business Technical Services Department

● Develop technical training curriculum for the company’s FiOS products● Develop new support structure tier in order to reduce company support costs and improve overall customer experience ● Train and support Internet connectivity, email, tv, phone and premium technical support services such as tunes up and static IP as well as port forwarding ● Ensure all direct reports receive the appropriate training needed to perform their job responsibilities (including product knowledge, equipment knowledge, services and systems and how to sell and handle calls efficiently) ● Coordinate work efforts of the team and proactively coach and motivate employees on how to create an exceptional customer experience ● Monitor and evaluate the work performance of team members. Assist direct reports with career progression within the organization ● Monitor working environment to ensure compliance with set standards and make recommendations when needed to improve the operation.● Reporting, statistical analysis

● National project management, heading up projects in varying size and scope ● Ensure all direct reports receive the appropriate training needed to perform their job responsibilities (including product knowledge, equipment knowledge, services and systems and how to sell and handle calls efficiently) ● Coordinate work efforts of the team and proactively coach and motivate employees on how to create an exceptional customer experience ● Monitor and evaluate the work performance of team members. Assist direct reports with career progression within the organization ● Monitor efficiencies and costs of call center and develop and implement action plans to ensure peak operation efficiencies● Monitor working environment to ensure compliance with set standards and make recommendations when needed to improve the operation. Reporting, statistical analysis ● Participate in the hiring process by interviewing and selecting candidates for final interviews ● Vendor management, assisting with the management of vendor centers to ensure policies were followed, training completed and metrics where achieved