Jake Graff Email & Phone Number

Bringing a friendly, helpful attitude to businesses and families. Helping to protect one family at a time from increasing out of pocket costs while also making families lives easier when dealing with cancer, heart attacks, and accidents.

-Manage and oversee the daily activities and performance of 30+ cashiers, carry outs, head cashiers, and two assistants by delegating and distributing work tasks, managing payroll and creating weekly schedules while maintaining a positive and efficient front office and checkout experience. -Responsible for cash register and backroom safe audits, ordering daily change funds, monitoring cash register levels, detecting fund discrepancies, completing end of day balances and determine fault, if any, on any discrepancies throughout the day. -Oversee the hiring and training of all front office team members. I am also the backup HR when he is on vacation and process weekly payroll packets and training for the store. -Responsible for providing excellent customer service while assisting customers during the checkout process, merchandise returns, price discrepancies or warranty issues/concerns while maintaining a positive attitude to make sure policy was followed and the customers left happy. -Required to have exceptional time management, organizational, prioritization and management skills and being able to multi-task them. These skills were put into practice on a daily basis when working with customers, fellow team members, department managers, store general managers and general office personnel-One of seven emergency security contacts and store key holders and a major contributor to loss prevention-In charge of all computer equipment and maintenance, while also communicating with general office computer technicians to ensure they are always in working order.-Responsible for working with contracted security guard service, making sure all shifts are covered and that they maintain a high performance level.-Responsible for Accounts Receivable and Accounts Payable, ensuring all vendors and contracted companies are paid in timely manner. Also cross-checking all receiving paperwork to ensure all of the inventory received matches what is billed.

Daily duties of working reports, counting money, keeping cashiers busy and accountable, troubleshooting computer equipment, answering and transferring incoming phone calls, solving many problems a day, and most importantly practicing good guest service.