Jake Grunewald Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

- Oversaw the successful launch of the new Metro Transit TRIP program- Manage a team of 40 or more employees and 4 supervisors, ensuring smooth operations and adherence to company policies and procedures.- Oversee all aspects of an employee lifecycle, including but not limited to: hiring, training, progressive discipline, and terminations.- Provide leadership, guidance, and support to supervisors and employees to foster a positive work environment and promote productivity.- Instruct and manage CPR/AED/First Aid training for new employees, equipping them with essential life-saving skills to ensure passenger safety and well-being.- Implemented and currently manage comprehensive training programs to onboard new hires effectively and efficiently, reducing ramp-up time and improving overall team performance.- Oversee a weekly schedule of over 1000 working hours, optimizing staffing levels to meet operational demands while controlling costs and maximizing efficiency.- Developed strategies and protocols to monitor and measure the effectiveness of the program, identifying areas for improvement and implementing corrective actions as needed. These KPIs are currently measured on a weekly basis by myself.- Established and maintained strong relationships with clients and stakeholders, serving as the primary point of contact for inquiries, concerns, and feedback.

Computer/Information Technology Administration And Management

Criminal Justice/Police Science