Jake Harris Email & Phone Number

New York, New York, US

• Have operational responsibility for oversight and program management for projects and initiatives in over 50 countries.
• Responsible for developing project plans following standard methodologies (waterfall, agile, etc), managing resources, identifying/assessing potential risks, providing updates to key stakeholders, and executing the.
• Provide guidance to Citi businesses in over 50 countries in terms of continual improvement and streamlining business practices.
• Completed Citi’s ILEAD program, designed to accelerate the next generation of leadership.
• Outstanding written and verbal communication skills – able to understand information from a variety of sources and convey information to a diverse team of people.

Dallas, TX, US

• Was responsible for project and program management oversight to bring projects back under control and drive projects to completion.
• Responsible for creating project plans and program managing Southwest Airlines’ PCI initiative.
• Developed detailed project plans and brought underperforming initiatives back under control, established key milestones, key risk indicators, key performance indicators, and managed the project to completion on time.
• Provided ongoing management of third party vendors and relationship management for service providers.

Honolulu, Hawaii, US

• Was responsible for the successful execution of concurrent strategic cross-business projects adhering to Hawaiian Airlines’ project management methodology (waterfall/agile), often with aggressive deadlines and.
• Responsible for successfully creating, managing and monitoring project plans from initiation through delivery, and organizing interdepartmental activities to drive the completion of projects on schedule.
• Responsible for facilitating steering committee and core team meetings, and developing and maintaining project dashboards, including overall project status, milestone status, issues/risks tracking and mitigation plans.
• Exercised judgment in implementing best practices, methods and techniques for driving solutions.

New York, New York, US

• Was responsible for managing concurrent projects impacting over 50,000 employees across multiple lines of business in North America, often with short deadlines and conflicting priorities.
• Served as the single point of contact to dimension business client needs, recruit appropriate project team members, create MS Project plans, oversee progress against tollgates and evaluate effectiveness of.
• Was responsible for execution of infrastructure projects using standard PMI and SLDC methodologies through initial planning, design and development, execution, close out and ongoing support.
• Led by influence, motivated and managed sub-teams across multiple departments in a matrix environment.
• Delegated and monitored work from project teams of 20 to 30 FTE.

New York, New York, US

• Had operational responsibility for deploying a web-based, multi-language compliance testing tool in 24 countries to drive alignment with corporate policy and ensure audit preparedness.
• Had budget responsibility for USD$1 million annual expenditure.
• Had operational responsibility for deploying a web based, multi-language compliance testing tool in 24 countries throughout EMEA, LATAM and AsiaPacific regions. Spearheaded in-country coordination with local teams for.
• Also provided direction, support and feedback to 5 onshore and 25 offshore web developers coding new system applications in.net and SQL, executing periodic upgrades/enhancements, and providing help desk and problem.
• Fostered strong personal relationships with 24 countries in 3 global regions and offered the highest standard of support in all areas, including resolving technology and compliance issues positively and effectively.
• Led, motivated and managed sub-teams across multiple departments in a matrix environment.

New York, New York, US

• Had operational responsibility for executing all Citigroup information security office projects and initiatives for technology compliance in 24 countries.
• Provided guidance to businesses in 24 countries in terms of appropriately securing information, ensuring quarterly technology compliance self-assessments were executed, worked with local and global continuity of.
• Supported implementation of information technology management policy across all business operations in all global regions.
• Executed IT/IS/Technology compliance projects and initiatives on a daily basis to help identify, mitigate, manage and control IT/IS risks.

New York, New York, US

• Led, motivated and managed sub-teams across multiple departments working on Marketing and eCommerce projects within the Citi Cards portfolio.
• Had primary responsibility for entering into a vendor relationship with Checkfree Corp to manage the launch of online billpay on the Citi Cards platform, working with both Marketing and eCommerce.
• Had operational responsibility for all Marketing and Transaction Services areas including statements, inserts, marketing pieces, plastics, card carrier. Also responsible for business reporting and coordinating training.
• Operational experience managing the conversion of the CitiCards UK platform from First Data Europe (FDE) to the ECS+ system, a Vision+/PaySys platform.
• Monitored and complied with operational controls, followed progress and ensured project management methodology (SDLC) was followed.

M.A., International Relations

B.A, Political Science