Registered company, set goals for client acquisition, executed strategic plans, and created business mission.Developed link with industry partners, standardized operations, oversaw technological development, and institutedbudget and timeline.KEY COMPETENCIES: NEGOTIATION, LEADERSHIP, COMMITMENT, BUDGETS, TIME MANAGEMENT, MARKETING, PLANNINGLaunched company to create, develop, and market iPhone app to general public● Filed DBA to create company as sole proprietorship● Composed comprehensive business plan about app to seek investors● Pitched business plan to investors and gain buy-insAchieved app development under budget through strict management of development team● Designed wireframes for interviews with potential development firms to build out application● Interviewed firms, screened bids and proposals, and chose right candidate to build app● Guided building process including negotiating, planning, and quality testing at each phase of build● Maintained strict timeline and budget to keep development team on trackGrew user base of app through creation of marketing campaign● Secured focus group to evaluate advertising campaign to ensure optimum response in target market● Promoted app and company through multiple interviews with local newspaper and journals● Launched ad campaigns on social media platforms and negotiated with media influencers for coverage

Lead operations and financial management, develop and coach talent, maintain accounts and deposits, schedule employees, and manage team goal attainment.KEY COMPETENCIES: TEAM LEADERSHIP, PROFITABILITY, SUPPLY MANAGEMENT, CUSTOMER SERVICE, SALES SUPPORTSalvaged declining store location by improving efficiency, decreasing costs, reducing waste, and boosting sales● Implemented SOP for supply management to promote inventory turnover and decrease costs● Resolved customer issues on missing, late, or damaged packages to develop positive client relations● Audited existing mailbox holders to collect past due payments or terminate contracts

Designed training programs for new hires and refresher courses for existing staff.KEY COMPETENCIES: LEADERSHIP, INTERPERSONAL SKILLS, COMMUNICATION, TRAINING, MENTORSHIP, SALES KNOWLEDGEIncreased profitability through training new sales associates and improving results of existing associates● Initiated and completed training for 14 new sales associates● Improved personal communication skills to ensure teaching associates in most effective manner● Implemented new checklist to keep sales associates on track during entire training program

Consulted with customers to determine needs and ways to maximize sales.KEY COMPETENCIES: UPSELLING, COMMUNICATION, CUSTOMER FOCUS, CROSS SELLING, MARKET GROWTH, PRODUCT KNOWLEDGEBoosted overall store revenue, named #1 salesperson for 7 consecutive months● Leveraged active listening to identify customer needs and determined best products to upsell and cross sell● Developed sales strategies based on prior customer input and ensured increased higher dollar shipping services● Enhanced client relationships with exemplary service to gain customer trust and foster repeat revenue