Managing the flow of customer interactions on social media.Supporting our current marketing strategy through various social media platforms.Responsible for managing Garmin's six Facebook pages, six Twitter pages, six Instagram accounts, and one YouTube channel. Responding to customer’s comments, messages, post and chats through various social networks and public forums. Redirect customers to online solutions and answers.Responding to and reporting to various channels for current trends or known issues. Assisting customers on message boards, social media, and product reviews. Reviewing product reviews and responding to negative feedback.Worked on a job share with the YouTube video production team. Responsible for creating content for a YouTube channel. Planned, storyboard, filmed and editing videos using Adobe Premiere. Learning Garmin's latest products and technology that we market on social media.

Respond to customer needs and support the achievement of store and department sales goals.Coach, performance manage, train and develop all Best Buy Mobile sales team members.Responsible for managing monthly sales and labor budgets, department productivity, and control of inventory.Coordinate relationships within the store to create and maintain a team-based, cooperative work environment.Create schedules to maximize the customer experience and support the business goals.Support Best Buy Mobile team members with sales and product knowledge training in partnership with vendors.

Daily cash reconciliation, store controllable expense management, analyzing retail data, to payroll and labor budget management.All store HR functions, including determining staffing needs with General Manager, candidate selection ensuring employee reviews are completed on time.Develop a comprehensive understanding of store goals, objectives, policies and procedures that enables process, new employee integration, scheduling, employee training and development. Oversees supervisor led employee orientation/on-boarding, training, development, coaching, regular One on Ones, work direction, and performance management.Drive the overall business by functioning as a Sales Floor Leader and Manager on Duty.

Manage and maintain business accounts from inception through completion – Perform site walks, create end-to-end solutions, and maintain relationship for deployment of future projects.Accountable for the in store customer experience and operations of the Geek Squad Precincts, and mobile installation bays in partnership with retail, service centers, district leadership, technical teams, and field services employees.Influences Talent System (Selection, Performance Management, Development, and Rewards & Recognition) within District by providing guidance on the talent selection, coaching, training, and leadership to store management including the Geek Squad Services & installation. Directly impacts the development and career path options to increase the depth of the talent bench.