Ensured positive guest experiences by managing queries and problems in a timely and polite fashion. Solely responsible for guest check-ins, end of night reports, security checks, and any first aid. Increased the company’s revenue by upselling products and services. Entrusted with training any new night staff.

Developed excellent customer services whilst working in a fast-paced environment and remained affable and concentrated at all times. Received numerous plaudits for creating a personalized and enjoyable customer experience for all age groups. Oversaw a huge increase in drink sales due to my work ethic, which resulted in me winning first prize in a summer-long incentive.

Responsible for general office tasks; corresponding with suppliers regarding invoices and kitchen plans, inputting data into the computer, filing, photocopying, emailing, and ordering of stationary.