Jake Koh Email & Phone Number

Singapore

Singapore

Singapore

• Manage a team of Business Analyst, ensuring their professional growth, engagement, development as well as goals are achieved.
• Allocate resources effectively to ensure balance workload that aligns with organizational objectives.
• Analyze complex data sets, identify trends, and provide actionable insights to customers, enabling them to make informed business decisions.
• Develops, maintain and execute UAT/Migration plans
• Lead documentation and communication of business requirements and user stories to facilitate effective project implementation.

Singapore

• Manage full project life cycle from conception and implementation to completion andsupport; ensure project meets business needs and within resource constraints
• Lead and manage a multi-unit coordination of both onshore and offshore resources
• Requirements Gathering and Analysiso Analyses data to identify potential failures or potential benefits opportunities.o Bridge the gap between user requirements and available solution.
• Troubleshoot problems relating to project implementation, including motivating teamand negotiating with vendors
• Manage vendor both offshore and onshore support to resolve application issues ordesign gaps
• Coordinating between stakeholders from different business units with vendor timeline

20 Pickering Street

• Assist in project life cycle management and coordination with project manager.
• Vendor management
• Project application analysis to identify application to operations, to process fit.
• Coordinates with various business unit to ensure that the project is on-track fordeployment

20 Pickering Street

• Design and manage project life-cycle
• Vendor manage offshore parties to deliver and complete project on time
• Provide project support to team members during brainstorming sessions
• Analyse data (service level and usage characteristic) to derive application usability andrequirements
• Implement changes to process with introduction of new applications

Singapore

• Develops & Enhance Intranet knowledge portal
• Develops & Enhance RTCMS (Real-Time Call Monitoring Service) application forgovernment agencies for cross-browsing access.

7 Bedok South Road

• Worked as a technical support representative for one of the government agency handlingvarious escalation queries. In the short time, i championed the revamp of the company'sintranet and the design and development of.
• Handles government agency queries and escalations
• Required to liaise with different department units to provide accurate and promptreplies
• Webmaster of Intranet project (Web Application)
• Web Developer of Intranet knowledge portal

Bachelor Of Science (Bsc Hons), Management

Business Management