Jake Kroll Email & Phone Number

Buffalo, New York, US

Buffalo, New York, US

• Manage key accounts on a day-to-day basis
• Hold monthly meetings with customers to talk through their monthly metrics; which includes inbounding, order and courier reports
• Handle customer escalations for our storage management customers via Zendesk
• Grow key accounts by sending proposals for new forward stocking locations throughout the United States
• Train customers on how to use our desktop and mobile applications
• Work with our dispatch and inventory teams to ensure we meet our customer SLAs

Buffalo, New York, US

• Made initial contact with potential customers to identify their business needs and educate them on our solutions
• Followed-up with incoming leads that come through via Salesforce
• Identified self-generated leads via LinkedIn, online research, my network, etc.
• Worked with the Account Managers to onboard new customers
• Displayed outstanding verbal and written communication to generate new business
• Proven ability to work through a long sales cycle and close sales

Buffalo, NY, US

• Process orders using ShopWorks; inputting product codes, quantities, selling price and back-end costs
• Sell apparel, equipment and promotional items to customers via email and phone
• Purchase apparel, equipment and promotional items from multiple vendors including Nike, UnderArmour and Adidas via their B2B platforms
• Responsible for customers that have been given to me by upper management
• Create online flash stores for clients
• Fill out work orders which includes product, due dates and logos needed

Buffalo, NY, US

• Assisted with keeping track of our inventory levels
• Received product in from UPS, FedEx and other shipping companies, helping to check the product into our system
• Helped fulfill orders that needed to be packed and shipped out of our warehouse
• Worked with the sales team to ensure orders made it over to the correct print shop

Buffalo, NY, US

• Created video edits for opponent and self-scouting purposes; using SportsCode and Synergy
• Coordinated the filming of all practices and games
• Scheduled team travel including hotels, meals, flights, buses, etc.
• Canisius Men’s Basketball Camp Director
• Managed the yearly budget
• Ordered clothing, gear, equipment and subscriptions while dealing with several sales reps from various companies

Amherst, NY, US

• Scouted opponents and produced written scouting reports
• Designed and put players through individual workouts
• Assisted with on the court coaching
• Ran the scout team to prepare our players for upcoming games
• Contributed with the recruitment of student-athletes
• Helped run the Daemen College Basketball Camps

Tuscaloosa, AL, US

• Worked closely with opponent and self-scouting, making and organizing video edits
• Organized the recording of opponent games and maintained the video library
• Dealt with the breakdown of opponent games for scouting purposes
• Filmed and coded practices and games with SportsCode
• Assisted with on-campus recruiting visits

• A clothing store that involved being on the sales floor helping customers find what they needed
• Helped keep inventory of products, received shipments and assisted with keeping the storage room organized
• Displayed responsibility and quantitative aptitude through daily cash drawer reconciliation and bank deposits
• Demonstrated outstanding customer service skills through daily customer interaction
• Consistently met deadlines set by upper management

Buffalo, NY, US

• Aided in the day-to-day operations of the program
• Assisted with team travel and meals
• Organized the recording of practices and games
• Helped with drills during practice; this included rebounding, passing, etc.
• Contributed to video preparation
• Assisted in the direction of the University at Buffalo Basketball Camps

Bachelor’S Degree, Communication

Master'S Degree, Sports Administration