As a Tenant Relations and Maintenance Coordinator I played an integral role in ensuring positive tenant experiences and the effective maintenance of properties. My responsibilities encompassed a range of tasks aimed at fostering tenant satisfaction and coordinating property upkeep.Key Responsibilities:* Tenant Communication: Demonstrated exceptional communication skills by promptly addressing tenant inquiries, concerns, and requests. Maintained open lines of communication to cultivate positive tenant relationships.* Problem Solving: Effectively resolved tenant issues with a high level of empathy and professionalism, ensuring their concerns were addressed in accordance with company policies.Property Maintenance: Conducted regular property inspections to identify maintenance needs. Collaborated with tenants and contractors to schedule repairs and maintenance tasks.Vendor Management: Evaluated and selected qualified tradesmen for repairs. Negotiated competitive pricing and monitored the quality of work performed.* Documentation: Maintained accurate records of tenant interactions, maintenance requests, and repair progress using property management software.* Emergency Response: Responded promptly to emergency maintenance requests, coordinating swift resolutions to urgent property issues.* Collaboration: Worked closely with landlords, and colleagues to share relevant information and ensure seamless tenant relations and property maintenance.* Tenant Satisfaction: Actively sought tenant feedback, identifying opportunities to enhance the resident experience and implementing strategies for improvement.* Regulatory Compliance: Maintained up-to-date knowledge of housing and property regulations to ensure all maintenance activities adhered to legal requirements.Key Achievements:* Successfully resolved a number of tenant issues, maintaining a 100% tenant satisfaction rate.* Coordinated emergency repairs, ensuring minimal disruption to tenants' lives.

*Worked Part-Time whilst also working Part-Time at Balgamber Property Management.* Demonstrated exceptional customer service skills by engaging with patrons in a friendly and attentive manner, creating a welcoming atmosphere and enhancing overall customer experience.* Expertly mixed and served a wide variety of cocktails, mocktails, and beverages, consistently adhering to established recipes and maintaining high standards of presentation.* Managed a high-volume bar area, efficiently handling customer orders, accurately processing payments, and maintaining organised inventory levels to prevent stockouts and reduce waste.* Maintained a clean and sanitised work environment, consistently adhering to health and safety regulations, and received commendation from health inspectors during routine audits.* Collaborated with kitchen staff to ensure seamless coordination of food and drink orders, enhancing overall service efficiency.* Developed and executed creative drink specials, resulting in a 15% increase in sales during designated promotion hours.* Trained and mentored new staff members, imparting product knowledge, customer service techniques, and efficient bartending practices.* Utilised strong multitasking abilities during peak business hours to handle simultaneous customer orders, ensuring prompt service without compromising quality.Accomplishments:* Recognised for exceptional customer service, and maintaining a positive attitude under high-pressure situations.* Played a key role in planning and executing themed events.* Successfully resolved customer complaints and issues, turning dissatisfied patrons into loyal repeat customers.Skills:* Mixology and cocktail preparation* Customer service excellence* Cash handling and POS system operation* Inventory management* Health and safety compliance* Team collaboration and training

Viewed as a source of reliability, highly organised with exceptional attention to detail I regularly take on responsibility for opening and closing the restaurant. Trust, coupled with my confidence in complex situations makes me an effective mentor delivering training to newer members of staff as required. Efficient ordering and maintaining of bar inventory while identifying and resolving any discrepancies when necessary. Confident liaison skills with both staff and a proven track record of excellent productive customer relations is just one of the reasons I am often solely responsible for taking charge of the care and service of larger group bookings. Key Achievements Achieving the trust and respect of management and staff. Designed multiple cocktails which are now popular on the menu in the restaurant.

Working long hours concentrating on bar work and mixology, along with assisting with table service when required. Provided excellent customer service including payment processing and hands on team support. Key Achievements Attained significant mixology skills Effectively supported other staff and de-escalated or dealt with troublesome customers some of which were violent.

Working part-time as I studied for my degree. I left at the end of December to focus on my Degree