Long Xuan Email & Phone Number

Ho Chi Minh City, Vietnam

* Managed the entire B2B leads database on Salesforce, overseeing data organization, maintenance, and optimization.* Achieved a 50% reduction in B2B leads disqualification rate through data-driven strategies.* Enhanced brand awareness accuracy by 20% through precise data analysis and insights.* Successfully implemented Title <> Ideal Customer Profile (ICP).

Ho Chi Minh City, Vietnam

• Managed student engagement and satisfaction levels to contribute to the company's growth.
• Successfully organized and executed six offline events, resulting in a significant increase inmonthly sales with 25% of the total revenue generated from these events, demonstrating strong analytical skills and a.
• Maintained a student engagement rate of over 70% through continuous data analysis and innovative engagement tactics, leveraging data analysis skills.
• Oversaw the monthly onboarding process for students in Vietnam and Thailand, coordinating with various teams to ensure efficient and streamlined processes, while tracking relevant KPIs.
• Analyzed data to handle all communication related to student queries and problem resolution, ensuring all issues were addressed in a timely and effective manner.
• Conducted several successful talk shows and workshops for students at zero cost, leveraging data insights to provide valuable learning opportunities for students and enhancing their overall learning experience.

Ho Chi Minh City, Vietnam

• Managed customer experience and satisfaction at 3 hospitals, leveraging data analytics to identify key pain points and develop targeted improvement strategies.
• Developed and implemented a CRM system and Call Center, utilizing customer data to drive personalized engagement and increase retention rates.
• Led a team of 12+ staff and effectively communicated with cross-functional departments to ensure seamless customer interactions and efficient operations.
• Developed internal policies and procedures, as well as a Customer Journey map, to optimize customer experience and drive business growth.
• Successfully launched a brand new hospital in Tayho Hanoi, utilizing market research and data analysis to identify the optimal location and customer demographic.
• Monitored and managed departmental budget, leveraging data insights to maximize ROI and drive efficiency.

Hanoi, Thành Phố Hà Nội, Vietnam

• Reported directly to the Director of Quality Assurance – Vinpearl Head Office.
• Conducted quality audits on 21 Vinpearl properties across Vietnam from May until July 2020 (Ha Noi, Ha Long, Hai Phong, Da Nang, Hoi An, Hue, Nha Trang, Ho Chi Minh, Phu Quoc), utilizing data analysis and exploratory.
• Collaborated with Area Directors of Operations to develop post-audit action plans to address identified issues and opportunities for improvement.
• Monitored the closing check-list of temporary closure properties in Phu Quoc, leveraging data analytics to ensure timely and accurate completion.
• Contributed to the development and implementation of new brand standards for 5, 4, and 3-starproperties based on data-driven insights and customer feedback.

• Oversaw Quality Department and Hotel Call Center operations for Holiday Inn & Suites Saigon Airport, which opened below budget and on time while following IHG Brand Standards for Fire Life Safety, service, and product.
• Reported directly to Executive Assistant Manager and coordinated audits of various hotel areas according to Intercontinental Hotels Group Brand Standards.
• Led the Departmental Trainers Committee and implemented programs to continuously improve processes.
• Participated in the Orientation course to explain hotel operations and quality programs such as Intercontinental Hotels Group Guest Love and Brand Standards.
• Generated daily guest satisfaction reports with accompanying surveys and comments in electronic media.
• Analyzed data and trends to improve guest satisfaction results by gender, age, nationality, hotel sectors, purpose of stay, season, and services used.

Holiday Inn And Suites Saigon Airport - Vietnam

Vietnam

• Collect and analyze customer feedback data from various sources (surveys, social media, etc.) to identify areas of improvement and suggest solutions to increase guest satisfaction.
• Use data to forecast demand for different room types and packages, ensuring optimal inventory management.
• Monitor and analyze booking patterns and trends to identify opportunities for upselling and cross- selling.
• Use data to identify VIP guests and personalize their experience to increase their satisfaction and loyalty.

Vietnam

• Use data to identify trends and patterns in guest complaints and concerns, and develop action plans to address them.
• Monitor and analyze NPS scores to identify areas of improvement and suggest solutions to increase guest satisfaction.
• Use data to optimize check-in and check-out processes and minimize wait times.
• Analyze sales data to identify revenue opportunities and optimize pricing strategies.
• Use data to identify security incidents and recommend measures to prevent them from happeningagain.

North Houston

• Effectively communicate between departments within a 366 room property
• Exhibited problem solving ability to prevent service failure
• Utilize decision making ability to ensure guest satisfaction
• Drive Tripadvisor to elevate hotel ranking

The Omni Houston Galleria

. Shadowed all departments in Omni: Banquet, Kitchen, Finance, Human Resource, Housekeeping, Outlets, Revenue, Front Office, Spa.. Acquired Omni Values and Culture.. Developed professional leadership skills.

University Of Houston - Houston

• Mastered time management skills by meeting daily room assignments
• Worked as a team to ensure guest public areas meet Hilton standards
• Knowledgeable about all cleaning chemicals to meet industry safety standards

Disney's Polynesian Resort, Walt Disney World

• Delivered excellent service as a cast member ensuring all guests have a magical experience
• Followed Disney luxury standard for cleaning rooms
• Resolved any service issues in a timely manner resulting in guest satisfaction

Master Of Science, Data Science

Data Science, Business Analytic, Machine Learning & Ai

Bachelor Of Science (Bs), Hrm, 3.72