IT professional with 12+ years of experience in first, second and third-line support, specializing in Azure Entra ID, Microsoft 365, Exchange Online, Microsoft Intune, Meraki, Kandji, Jamf, Dialpad, Asset Sonar, SharePoint/OneDrive, Slack, and 1Password. Certified CompTIA A+ practitioner with expertise in troubleshooting, system administration, and project management.Completed various projects like 1Password and OneDrive migrations, managed device setups via Intune/Kandji, and provided escalation support for complex issues. Experienced in configuring Polycom meeting rooms, supporting office relocations, and overseeing hardware refreshes. Passionate about optimizing IT infrastructure and delivering top-tier support.
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Senior It SpecialistNcino, Inc. Oct 2022 - PresentWilmington, Nc, Us -
Technology Support Analyst IiKirkland & Ellis Aug 2021 - Oct 2022Chicago, Illinois, Us -
It Support AnalystFladgate Llp Jan 2019 - Aug 2021London, Gb -
Service Desk Analyst (Temp)Macfarlanes Dec 2018 - Jan 2019London, Gb -
It Support AnalystPeters & Peters Solicitors Llp Jun 2015 - Dec 2018London, Gb -
It Support TechnicianGuildmore Ltd. Jun 2014 - Jun 2015Bromley, England, Gb- Overseeing other 1st Line Engineers- Providing Remote Desktop Support- On Site Support- Dealing with small/medium IT Projects- Configuring and maintaining company mobiles, including Blackberry Enterprise Server devices -
It Support SpecialistExcelcare Home Health Services May 2013 - Jun 2014- Overseeing other 1st Line Engineers- Providing Remote Desktop Support- On Site Support- Dealing with small/medium IT Projects- Configuring and maintaining company mobiles, including Blackberry Enterprise Server devices -
First Line SupportBarton Technology Ltd May 2012 - May 2013Chessington, Surrey, GbDuring my placement with Barton Technology as a Helpdesk Engineer, my job role involved;- Answering & logging inbound calls- Responding to& logging incoming issue emails- Logging & resolving issues over the phone, remotely and on-site- Escalating issues accordinglyOver the months I have spent at Barton Technology I have become very familiar with troubleshooting Windows Client Operating Systems, Windows Server operating systems & MAC operating systems. During my time at Barton Technology I have also attended various site visits for tasks such as setting up new machines, replacing network switches, & PC upgrades.
Jake Major Skills
Jake Major Education Details
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Edenham High School -
Hayes 6Th FormInformation Technology
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Pearson In Practice
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Zenos It Academy
Frequently Asked Questions about Jake Major
What company does Jake Major work for?
Jake Major works for Ncino, Inc.
What is Jake Major's role at the current company?
Jake Major's current role is Senior IT Specialist at nCino.
What schools did Jake Major attend?
Jake Major attended Edenham High School, Hayes 6th Form, Pearson In Practice, Zenos It Academy.
What are some of Jake Major's interests?
Jake Major has interest in Politics, It Support, Environment, New Technologies, Science And Technology.
What skills is Jake Major known for?
Jake Major has skills like It Hardware Support, Comptia A+, Microsoft Exchange, Microsoft Certified Systems Engineer, It Solutions, Help Desk Support, It Operations, Networking, Information Technology, Windows Server, Customer Service, Remote Desktop.
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